Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $17.50
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Job Description
The hiring company is a professional hotel establishment located in Lubbock, TX, dedicated to providing exceptional guest services and maintaining an inviting atmosphere for travelers and visitors. This hotel prides itself on delivering outstanding customer experiences by combining professionalism, efficiency, and warmth in every guest interaction. With a full-time employment opportunity available, the position offers a competitive hourly salary range from $16.50 to $17.50. The hotel operates flexible shifts to accommodate various schedules, making it an ideal workplace for individuals seeking a dynamic and guest-focused environment.
This role is for a Front Desk Agent, whose primary responsibility i... Show More
This role is for a Front Desk Agent, whose primary responsibility i... Show More
Job Requirements
- HS diploma or equivalent
- Minimum 1 year guest services, general office, accounts receivable or customer service experience or an equivalent combination
- Ability to speak and hear in English
- Ability to stand for long periods of time and walk extended distances
- Ability to lift and carry 6-25 lbs
- Ability to reach hands and arms in any direction
- Willingness to work overtime and irregular hours
Job Qualifications
- HS diploma or equivalent
- Minimum 1 year guest services, general office, accounts receivable or customer service experience or an equivalent combination
- Ability to communicate clearly and listen carefully
- Strong interpersonal skills to interact with different kinds of people
- Ability to multitask and switch activities quickly
- Proficient in using telephone, fax and switchboard equipment
- Ability to operate a computer keyboard and use manual dexterity
- Ability to follow hotel company credit policies and cash handling procedures
Job Duties
- Greet, register, and assign rooms to guests
- Issue room key and escort instructions to Bell person or directly to guest as appropriate without announcing room numbers
- Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions
- Keep records of room availability and guests’ accounts
- Make, confirm and cancel reservations for guests
- Compute bill, collect payment and make change for guests
- Post charges such as room, food, liquor or telephone by hand or machine
- Date-stamp, sort and rack incoming mail and messages
- Transmit and receive messages using equipment such as telephone, fax and switchboard
- Understand and enforce the hotel company credit policies
- Account for all cash and make deposits in accordance with hotel and company policies
- Greet guests in a friendly and warm manner
- Take responsibility for assigned employees in the absence of the Department Manager, assign work and ensure proper performance of assigned employees
- Make restaurant, transportation or entertainment reservations for guests
- Deposit guests’ valuables in hotel safe or safe-deposit box
- Order complimentary flowers or champagne for special guests
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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