J&P Hospitality Management, LLC logo

Guest Service Representative

Job Overview

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Employment Type

Temporary
Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $16.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Flexible Schedule
Employee Discounts
Retirement Plan
Training and Development

Job Description

J&P Hospitality/Asset Management is a renowned company operating within the hospitality sector, focusing on delivering exceptional guest experiences across its diverse property portfolio. Known for its commitment to excellence, J&P Hospitality prioritizes creating welcoming and safe environments for all visitors and staff members. The company is dedicated to maintaining high standards in cleanliness, service, and operational efficiency, which sets it apart as a leader in property operations and management. Utilizing innovative management systems and a strong emphasis on team collaboration, J&P Hospitality supports its employees by providing training and development opportunities, fostering a culture of growth and respect. As an... Show More

Job Requirements

  • Must be at least 18 years of age
  • Must be legally authorized to work in the United States without current or future visa sponsorship

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous customer service or hospitality experience a plus but not required
  • Basic computer skills and ability to learn reservation and payment systems
  • Ability to read, write, and communicate clearly in English
  • Bilingual in Spanish a plus
  • Must be at least 18 years of age
  • Must be legally authorized to work in the United States without current or future visa sponsorship

Job Duties

  • Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay
  • Complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts
  • Manage reservations, room assignments, and occupancy records using property management systems
  • Answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate
  • Maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and secure
  • Prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness
  • Monitor the property for safety, cleanliness, and policy compliance and report issues to management
  • Perform other job duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location