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Front Office Manager
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $55,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Insurance enrollment
Paid Time Off
Holiday pay
401(k) enrollment
hotel discounts
Travel Discounts
Professional Development
Job Description
First Hospitality is a dynamic hotel development, investment, and management company based in Chicago, established in 1985. The company is well-regarded for its forward-thinking approach to the hospitality industry, implementing innovative strategies that set new standards for guest services and hotel operations. With a strategic vision centered on creating value for all stakeholders through excellence and an openness to doing things differently, First Hospitality has built a reputation as a leader in the industry. The company emphasizes a diverse and inclusive workforce where employee differences are respected and valued, fostering a work environment promoting collaboration, flexibility, and fairness. This dedication... Show More
Job Requirements
- Requires full schedule flexibility to support a 24/7 operation including the ability to cover call-outs assist with front desk staffing and maintain a visible leadership presence across all shifts mornings evenings weekends and holidays
- Ability to stand and walk frequently throughout the workday for 8+ hours at a standing desk/computer
- Ability to lift lower and maneuver up to 30 pounds occasionally
Job Qualifications
- High school diploma or equivalency education certificate
- 2+ years of customer service experience preferably in hospitality or related industry
- Previous hotel front desk experience required
- Previous hotel management experience heavily preferred
- Excellent verbal and written communication skills
- Must be able to speak read and write in the primary language used in the workplace
Job Duties
- Welcome arriving guests and complete the hotel's arrival/check-in experience ensuring special requests are fulfilled and accurate information is received
- Play an active hands-on role at the front desk stepping in to support daily operations and guest service whenever operational demands require it
- Engage in purposeful communication and build rapport with guests creating an open dialogue to uncover guest expectations and unrealized needs
- Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction
- Promote hotel brand loyalty programs encourage guest participation and offer special rate packages and upgrades when appropriate
- Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations fulfillment of needs and challenge resolution
- Listen to guests and empathize with their challenges when necessary solicit guest feedback and act on guests concerns
- Always maintain professionalism consistent with hotel brand and company expectations
- Know and communicate hotel emergency procedures inform and assist guests in emergencies
- Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information
- If applicable maintain balance and security of house bank and accurately log all transactions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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