Front Desk Supervisor

Bloomington, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $17.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

critical illness insurance

accident insurance

401k

Monthly bonus

Referral Bonus

Pet insurance

Brand Travel Discounts

Job Description

LaQuinta Inn & Suites, located at 101 Carrie Lane in Columbus, IN, is a well-established hospitality provider known for its commitment to guest satisfaction and quality service. As part of a globally recognized hotel brand, LaQuinta Inn & Suites offers comfortable accommodations, excellent amenities, and a welcoming environment for both leisure and business travelers. The hotel's reputation is built on dedicated staff and management who prioritize customer experience and operational excellence. With great starting pay, flexible shift options, and numerous employee benefits, LaQuinta Inn & Suites is an attractive workplace for individuals passionate about hospitality and customer service.

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Job Requirements

High school diploma or GED
Minimum 3 years of guest services experience
Minimum 1 year supervisory experience
Ability to work flexible shifts including weekends and holidays
Must adhere to company appearance standards
Must have valid driver’s license
Ability to lift up to 50 pounds
Ability to work standing for most shifts
Must have employment eligibility in the U.S.

Job Qualifications

High school education, GED, or equivalent experience
Minimum 3 years of experience working in guest services
At least 1 year of supervisory experience in guest services
Outstanding management, organization, communication, and leadership skills
Highly organized and detail oriented
Ability to abide by company appearance standards and compliance with designated uniform
Ability to work any shift, weekends, holidays, and special events
Employment eligibility in the U.S.

Job Duties

Respond to all guest requests, problems, complaints and/or accidents presented at the front desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous, and efficient manner
Follow up to ensure guest satisfaction
Attend daily and monthly rooms meetings
Participate in required M.O.D. program as scheduled
Work at front desk, concierge, and bell desk as appropriate
Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments
Work closely with accounting on follow-up items, i.e., returned checks, rejected credit cards, associate discrepancies, etc.
Ensure staff greet and welcome all guests approaching the front desk in accordance with company SOPs
Ensure implementation of all company policies and house rules
Understand hospitality terms
Assist in preparation of revenue and occupancy forecasting
Ensure correct and accurate cash handling at the front desk
Ensure that associates are, always, attentive, friendly, helpful, and courteous to all guests, managers, and other associates
Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores
Monitor all V.I.P.'s, special guests and requests
Review daily guest services work and activity reports generated by Night Audit
Be familiar with all Brand Rewards programs and offers

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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