Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
great starting pay
Flexible Shifts
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
critical illness insurance
accident insurance
Monthly bonus
Referral Bonus
401k
Pet insurance
Brand Travel Discounts
Job Description
Home2 Suites by Hilton located at 131 Carrie Lane in Columbus, IN, is a part of the globally recognized Hilton Hotels & Resorts brand, known for offering upscale extended-stay accommodations that combine comfort, convenience, and modern amenities to both business and leisure travelers. As a hotel that focuses on providing an innovative and home-like atmosphere, Home2 Suites caters especially to guests seeking flexible accommodations with larger spaces and enhanced services. The establishment emphasizes quality service, a friendly and welcoming environment, and guest satisfaction as central aspects of its operations. Home2 Suites stands out for its innovative guest-friendly amenities such as... Show More
Job Requirements
- High school education, GED, or equivalent experience
- Minimum 3 years of experience working in guest services
- At least 1 year in a supervisory role
- Strong management, organization, communication, and leadership skills
- Highly organized and detail oriented
- Compliance with company appearance standards and uniform policy
- Ability to work flexible shifts including weekends and holidays
- Employment eligibility in the U.S.
- Basic office skills with experience using personal computers, Microsoft Office, and general office equipment
- Ability to sit, stand, walk, bend, use hands for handling objects, and lift up to 50 lbs
- Valid driver’s license from applicable state
Job Qualifications
- High school education, GED, or equivalent experience
- Minimum 3 years of experience working in guest services is required with at least one of those in a supervisory role
- Outstanding management, organization, communication, and leadership skills
- Highly organized and detail oriented
- Ability to abide by company appearance standards and compliance with uniform policies
- Ability to work any shift, including weekends, holidays, and special events
- Employment eligibility in the U.S.
Job Duties
- Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations, comment cards, letters and/or phone calls in an attentive, courteous, and efficient manner
- Attend daily and monthly rooms meetings
- Participate in required M.O.D. program as scheduled
- Work at front desk, concierge, and bell desk as appropriate
- Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments
- Work closely with accounting on follow-up items such as returned checks, rejected credit cards, associate discrepancies, etc.
- Ensure staff greet and welcome all guests approaching the Front Desk in accordance with company SOPs
- Ensure implementation of all company policies and house rules
- Assist in preparation of revenue and occupancy forecasting
- Ensure correct and accurate cash handling at the front desk
- Ensure that associates are always attentive, friendly, helpful, and courteous to all guests, managers, and other associates
- Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores
- Monitor all VIPs, special guests and requests
- Review daily guest services work and activity reports generated by Night Audit
- Be familiar with all Brand Rewards programs and offers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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