Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Professional development opportunities
employee recognition programs
Job Description
The Manchester Hotel is a distinguished establishment located in Lexington, Kentucky, embodying the region's vibrant spirit, warm southern hospitality, and a welcoming atmosphere that echoes the local culture. Named in tribute to Kentucky poet Wendell Berry's profound connection to his homeland, The Manchester Hotel serves not just as a resting place but as a monument to the town's enthusiasm and charm. The hotel balances classic southern warmth with modern amenities to provide guests with an authentic and comfortable experience that reflects the best of Lexington's hospitality scene. Whether visitors are in town for business or leisure, The Manchester Hotel prides... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience preferred
- ability to operate computerized reservation systems
- excellent communication skills
- ability to multitask in a fast-paced environment
- strong interpersonal skills
- must be fluent in English
- must pass a background check
Job Qualifications
- Knows standard cash handling procedures and knowledge of computerized cash register systems
- must be fluent in English
- must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing
- must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks
- must pass a background check
Job Duties
- Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services
- responds to telephone and in-person inquiries regarding reservations, hotel information, restaurant information, and guest concerns
- greets and completes established check-in procedures for arriving guests daily, using both manual and computerized methods, to ensure guests are satisfied and in rooms as requested
- facilitates guest departure (check-out) daily by following established manual and computer procedures to close guest accounts and open the room for the next sell
- regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records
- courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue
- maintains good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone
- controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy
- maintains a friendly, cheerful and courteous demeanor always
- processes all guest mail, messages and faxes, receives, sorts, notifies and distributes to guests to ensure the information is received by the guests in the most timely and accurate method possible
- stays up to date on gift shop merchandise, provides guests with information and processes gift shop sales
- aids other employees and departments to contribute to the best overall performance of the department and the hotel
- performs other duties as assigned, requested or deemed necessary by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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