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Fresh Start logo

Estate Concierge & Operations Manager

Napa, CA, USA|Remote, Onsite

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $28.00 - $34.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
Remote work option
Professional Development
Retirement Plan

Job Description

Fresh Start is a high-touch home organization and household concierge company based in Napa Valley and Sonoma, California. Specializing in supporting busy families and professionals, Fresh Start provides personalized home organization services that blend operational excellence with hospitality. The company prides itself on combining meticulous attention to detail with a hands-on approach to managing private estates. Fresh Start operates with a client-centered philosophy, aiming to enhance everyday life by creating well-organized, efficient, and beautifully maintained home environments. With a growing presence in the Napa and Sonoma regions, Fresh Start is committed to delivering top-tier concierge and operational management services that... Show More

Job Requirements

  • High school diploma or equivalent
  • 2+ years of experience in operations, administration, executive assistance, or organizing roles
  • valid driver’s license and reliable transportation
  • ability to work flexible weekday daytime hours
  • comfortable working in private homes and handling personal client tasks
  • strong organizational and multitasking skills
  • proficiency with technology including email, scheduling software, and CRM
  • ability to maintain confidentiality and professionalism

Job Qualifications

  • Highly organized and detail-oriented
  • strong communication and client service skills
  • ability to manage multiple priorities and projects
  • proactive, solution-oriented mindset
  • comfortable running errands and working in clients’ homes
  • tech-comfortable (email, scheduling tools, CRM systems like HoneyBook)
  • experience in operations, administration, executive assistant work, or organizing preferred

Job Duties

  • Run errands (returns, drop-offs, pickups)
  • coordinate home vendors (cleaners, landscapers, maintenance, etc.)
  • schedule service appointments
  • assist with ongoing household needs and logistics
  • manage small to medium tasks independently
  • conduct project research as needed
  • organize and maintain systems
  • reset spaces (kitchen, pantry, closets, common areas)
  • support overall home functionality and upkeep
  • maintain accurate and organized client records (HoneyBook)
  • track project details and ensure organization across systems
  • assist with expense tracking and light bookkeeping coordination
  • support operational and administrative tasks
  • provide marketing support (Instagram, emails, flyers, presentations, etc.)
  • organize physical files and receipts
  • manage returns and product exchanges
  • drop offs to donation centers
  • handle post office drop-offs and pickups
  • pick up printed materials or supplies as needed
  • manage the Fresh Start project calendar
  • schedule organizing projects and refresh memberships
  • coordinate team schedules (organizers + lead organizer)
  • confirm upcoming client appointments
  • ensure projects are properly staffed

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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