Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $79,700.00 - $143,000.00
Work Schedule
Weekend Shifts
Benefits
Paid Time Off
Discounted stays
Medical insurance
Leadership development
Gym membership
Recreational use
food and beverage discount
Job Description
Sunriver Resort is a premier destination nestled in the heart of Central Oregon, renowned for its exceptional hospitality, breathtaking natural surroundings, and dedication to delivering an unforgettable guest experience. As a prominent resort known for its diverse amenities including luxury accommodations, recreational opportunities, and a vibrant convention center, Sunriver Resort caters to both leisure travelers and corporate clients. The resort places a strong emphasis on maintaining a supportive, inclusive, and dynamic workplace culture, embodied by its core values of Trust, Open & Honest Communication, and Commitment. These values are central to how the team collaborates and interacts to uphold Sunriver... Show More
Job Requirements
- Bachelor's degree in hospitality management, business administration, or related field (or equivalent experience)
- Minimum of 5-7 years event management or catering leadership experience, preferably in a large resort or convention center environment
- Strong sales, negotiation, and contract management skills
- Excellent communication and client-service mindset
- Ability to read and interpret floor plans, BEOs (Banquet Event Orders), and logistical requirements
- Proficiency in event management software, budgeting tools, and Microsoft Office Suite
- High emotional intelligence, strong problem-solving skills, and adaptability
- Flexibility to work evenings, weekends, and holidays as needed
- Frequent bending, lifting, carrying, and positioning of event equipment such as tables, chairs, staging, linens, often up to 50 lbs
- Comfortable climbing stairs and navigating large spaces, including loading docks and outdoor venues
- Ability to maintain presence for long hours during large events, often in fast-paced and changing environments
Job Qualifications
- Bachelor's degree in hospitality management, business administration, or related field (or equivalent experience)
- Minimum of 5-7 years of event management or catering leadership experience, preferably in a large resort or convention center environment
- Strong sales, negotiation, and contract management skills
- Excellent communication and client-service mindset
- Ability to read and interpret floor plans, BEOs (Banquet Event Orders), and logistical requirements
- Proficiency in event management software, budgeting tools, and Microsoft Office Suite
- High emotional intelligence, strong problem-solving skills, and adaptability
- Flexibility to work evenings, weekends, and holidays as needed
Job Duties
- Develop, implement, and maintain sales and revenue targets for the convention center and catering business including ad-hoc opportunities, A/V revenue, and additional revenue strategies
- Monitor market trends, competitive set, and client feedback to refine offerings, pricing, and service packages
- Collaborate with banquet and catering team on flawless execution of all catering and convention center events including setup, service flow, food & beverage quality, and timeline adherence
- Oversee internal coordination among all departments including internal meetings, events and FAM groups/events
- Serve as primary liaison for clients before, during, and post-event to set expectations and ensure satisfaction
- Conduct site inspections, pre-event walk-throughs, and post-event debriefs to guarantee standards are met or exceeded
- Resolve guest service issues or challenges swiftly and professionally
- Oversee Convention and Catering Services Team ensuring high performance, customer satisfaction, revenue growth, and adhering to Sunriver Resort's standards
- Conduct regular briefings and maintain clear communication of event plans, changes, and expectations
- Maintain high morale, teamwork, accountability, professionalism and standards of hygiene and safety
- Prepare and manage budgets for the catering and convention center functions
- Monitor expenses, margins, and labor costs
- Forecast revenue, track actual vs. budgeted performance, and suggest adjustments
- Ensure profitability through cost-control measures, vendor management, and efficient operations
- Develop and maintain strong relationships with preferred vendors and proactively seek new partnership opportunities
- Enforce all health, safety, fire, and liquor license regulations during events
- Ensure compliance with sanitation standards, local ordinances, and internal policies
- Oversee risk management for large and complex events
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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