Customer Service Representative - Overnights

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With a workforce of over 9,800 employees spread across 14 locations, Uline has built a reputation for stability, success, and a customer-centric approach. The company prides itself on being a drug-free workplace and maintains a strong commitment to diversity and inclusion, as evidenced by its Equal Employment Opportunity (EEO) and Affirmative Action (AA) policies for veterans and individuals with disabilities. Uline operates exclusively on-site, fostering a collaborative and engaging work environment designed to support employee growth and satisfaction.

The Kenosha Branch of Uline, located at 12355 Uline Way, Kenosha, WI 53144, offers a unique opportunity for a full-time Overnight Customer Service Representative. This role is critical in delivering the legendary service that Uline customers expect and appreciate. The position offers competitive pay ranging from $29 to $34 per hour, including a $4 shift differential for overnight hours. Flexible schedules are available with 4-day or 5-day on-site options, including weekends, providing work-life balance opportunities.

As a Uline Overnight Customer Service Representative, you will play a vital role in managing customer orders, product inquiries, and account issues using state-of-the-art technology. This role is designed for those who are fast, friendly, and highly customer-focused, aligning with Uline’s commitment to delivering outstanding service. You will receive thorough training that sharpens your communication and problem-solving skills, making you not only a customer service expert but also a product and solutions specialist. Your responsibilities include answering questions about products, pricing, and shipping, building long-term business relationships through phone, email, and chat, and helping customers navigate Uline’s website and online ordering system.

Working at Uline means joining a professional environment that encourages development and mentoring. Peer support and one-on-one mentoring sessions provide continuous opportunities to expand your skills and grow your career. Regular team events nurture a collaborative workplace culture, helping you connect with colleagues and build strong working relationships.

The company values the well-being of its employees by offering comprehensive health insurance coverage, a 401(k) plan with a 6% employer match starting on day one, multiple bonus programs, paid holidays, and generous paid time off. Additionally, Uline supports professional growth through a Tuition Assistance Program that covers continuing education. Employees also enjoy perks such as an affordable café featuring local meal options, an on-site fitness center, and beautifully maintained walking paths. Uline’s facilities are modern, clean, and designed to provide a comfortable work environment.

Overall, this overnight customer service role at Uline offers not only a competitive salary and excellent benefits but also a stable and supportive workplace where you can build a lasting and rewarding career. If you are eager to learn and grow in a dynamic environment that values your contributions, Uline may be the perfect place for you to thrive.