Customer Service Representative (Concierge)

Baton Rouge, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $21.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Life insurance

401(k) with Company Match

Paid parental leave

mental health coverage

associate discounts

Community Involvement Opportunities

Job Description

Ferguson Enterprises, LLC, founded in 1953, stands as a premier distributor of quality supplies serving an extensive range of industries. With a legacy spanning over six decades, Ferguson has established itself as a Fortune 500 company known for its dedication to building better infrastructure, homes, and businesses. The company operates with a mission to simplify the complex, ensuring projects are completed successfully and sustainably. Ferguson's product and service portfolio spans multiple specialized industries, including Commercial and Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodeling, Waterworks, and Residential Digital Commerce. With approximately 36,000 associates working... Show More

Job Requirements

High school diploma or equivalent
Previous experience in customer service or administrative roles preferred
Ability to manage multiple tasks simultaneously
Strong interpersonal skills
Availability to work Monday through Friday from 7 am to 4 pm with possible overtime
Comfortable working in a fast-paced environment
Basic computer literacy including Microsoft Office 365 proficiency
Commitment to adhere to company policies and procedures

Job Qualifications

Strong written and verbal communication skills
Ability to communicate across all levels of the organization
Capability to handle a fast-paced call center environment
Well-organized with strong attention to detail
Excellent time-management skills
High level of integrity and professionalism
Proficient in Microsoft Office 365, especially Teams, Outlook, Word, and Excel

Job Duties

Receive inbound phone calls and dispatch calls to the appropriate department
Resolve customer problems and refer problems to appropriate department when necessary
Perform routine administrative activities such as answering phones, taking messages, distributing mail, filing, and maintaining office supplies or other inventory
Collect, compile, and verify information for accurate entry into reports, presentations, forms, and databases
Respond to or redirect routine inquiries from external/internal sources about the organization, its activities, or processes
Participate in meetings and communicate concerns to management
Follow all policies, rules, regulations, and procedures
Perform other duties or functions as requested by management

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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