Customer Service Representative - Bilingual

Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees across 14 locations, Uline is committed to delivering exceptional products and services to its customers. The company has built a strong reputation based on stability, success, and dedication to customer satisfaction. Uline operates a 24/7 facility, and all positions, including this role, are on-site, fostering a professional, collaborative, and supportive work environment. Uline is also a drug-free workplace, requiring all new hires to complete a pre-employment hair follicle drug screening. The company is an Equal Employment Opportunity employer, welcoming veterans and individuals with disabilities.

The Customer Service Representative - Bilingual role at Uline’s Kenosha branch on 12355 Uline Way, Kenosha, WI, offers a competitive pay range from $26 to $30 per hour with significant growth and earning potential. This full-time position involves working various on-site shifts in a fast-paced, friendly, and customer-centered environment. In this role, you will focus on delivering legendary service that meets the high expectations of Uline’s customers. This means processing customer orders, managing inquiries, and providing product recommendations using advanced technology. Employees in this position become product and solutions experts, answering questions related to pricing, products, and shipping with confidence and accuracy. You will build and maintain strong business relationships with customers primarily over phone, email, and chat. Additionally, you will be instrumental in helping customers navigate the company’s website and online ordering system to enhance their overall experience.

Working at Uline means continuous learning and development. The company provides in-depth training designed to sharpen your communication and problem-solving skills. There is also a strong emphasis on one-on-one peer mentoring and ample room to advance your career within the organization. Uline encourages collaborative teamwork through regular in-person events and fosters a supportive workplace culture where employees can thrive. Beyond just a job, Uline offers an opportunity to join a team that values growth, connection, and professional excellence. Employees enjoy numerous benefits and perks that contribute to a balanced and rewarding work life, including health insurance coverage, 401(k) retirement plans with employer matching, paid holidays, tuition assistance, and an on-site café and fitness center. This role is ideal for individuals who are bilingual in English and Spanish, passionate about customer service, and eager to contribute to a company known for its high standards and community-oriented approach.