Customer Service Representative

Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. The company has built a solid reputation for providing high-quality products and exceptional customer service, making it a stable and successful employer within the industry. Located at 12355 Uline Way, Kenosha, WI, the Kenosha branch plays an integral part in delivering the exceptional service and solutions Uline customers expect. Working onsite in modern, clean facilities with a strong team-oriented culture, Uline offers its employees a professional and supportive work environment.

As a Customer Service Representative at Uline, you will become an essential part of the team that directly interacts with customers to process their orders, recommend products, and handle account inquiries. The role requires a strong customer focus, attention to detail, and the ability to master the use of world-class technology systems to ensure a smooth and satisfying customer experience. This opportunity includes a pay range from $27 to $32 per hour with a $2 shift differential, along with significant growth and earning potential. Uline provides an in-depth training program designed to refine your communication and problem-solving skills and offers ongoing development opportunities, including one-on-one mentorship and career advancement in a collaborative, supportive environment.

In this role, you will become a product and solutions expert, equipped to answer questions regarding pricing, shipping, and product details rapidly and confidently. You will engage with customers through various channels such as phone, email, and chat, building strong business relationships while understanding and identifying customer needs to recommend the best Uline solutions. The position also involves assisting customers with navigating the company’s website and online ordering platform, which is crucial for enhancing the overall customer experience. With regular team events and a vibrant workplace culture, Uline values connection and teamwork among its employees.

This customer service opportunity at Uline features comprehensive benefits including complete health insurance coverage, a 401(k) plan with a 6% employer match from day one, multiple bonus programs, paid holidays, generous paid time off, as well as a tuition assistance program supporting professional continuing education. Employees also enjoy perks such as a café with affordable meals, an onsite fitness center, well-maintained walking paths, and best-in-class facilities. Uline maintains a drug-free workplace, requiring all new hires to complete a pre-employment hair follicle drug screening.

Joining Uline means becoming part of a company committed to employee success, growth, and well-being, with a focus on delivering outstanding service to customers. If you have excellent problem-solving skills, are eager to learn, and want to work in a dynamic, growing company, this is an excellent opportunity to develop your career in customer service with a leader in the shipping and packaging industry.