Customer Service Management Trainee

Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees across 14 locations, Uline has established itself as a prominent and reliable partner in the logistics and packaging supply industry. Founded on a commitment to quality and customer service, Uline operates a drug-free workplace, requiring pre-employment hair follicle drug screening for all new hires. The company is dedicated to maintaining a workplace culture that embraces diversity and inclusivity, operating as an Equal Employment Opportunity/Affirmative Action Employer, Veteran-friendly and committed to supporting individuals with disabilities.

Uline’s Kenosha Branch, located at 12355 Uline Way, Kenosha, WI 53144, is currently seeking a Customer Service Management Trainee to join its dynamic team in a full-time position. This role offers an exciting and unique opportunity for emerging customer service leaders who are eager to develop their skills in a state-of-the-art call center environment. Offering pay from $29 to $34 per hour, the position promises significant growth and earning potential for motivated individuals. The job includes working various shifts within the 24/7 operation with a set schedule, providing employees with stability and work-life balance.

The Customer Service Management Trainee role is designed to provide comprehensive on-the-job training that covers all facets of customer service management. Trainees will learn to master customer service operations, while empowering and leading a team of customer service representatives. Responsibilities include managing and developing team members through goal setting, performance evaluation, and constructive feedback. The role is essential in identifying opportunities for departmental improvements by reviewing current procedures and standards. This training program prepares individuals for future leadership roles by equipping them with practical skills and knowledge necessary for effective team management, process optimization, and customer satisfaction.

Uline offers a career packed with potential backed by over 45 years of success. Employees benefit from the company’s stability, extensive resources, and strong commitment to professional growth. The company supports its workforce with a comprehensive benefits package, including complete health insurance coverage and a 401(k) plan with a 6% employer match starting from day one. Additionally, employees enjoy multiple bonus programs, paid holidays, generous paid time off, and a Tuition Assistance Program that covers professional continuing education. The Kenosha branch also provides exceptional employee perks like a café serving affordable meals from local restaurants, an on-site fitness center, well-maintained walking paths, and best-in-class modern facilities.

This role is entirely on-site, requiring full commitment and dedication to the team and customers. Uline’s reputation for legendary customer service is maintained through the contributions of its employees, making this position a valuable chance for individuals aiming to launch or advance their careers in customer service management within a thriving and supportive company environment. Interested candidates are encouraged to apply now to begin their career journey with Uline, where growth and success opportunities abound.