Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Day Shifts
Benefits
Merit increases
Paid holidays
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Life insurance
wellness programs
financial education resources
Job Description
Elevance Health is a leading health company dedicated to improving lives and communities by making healthcare simpler and more accessible. As a Fortune 25 company with a rich history in the healthcare industry, Elevance Health is committed to impacting the members and communities it serves through innovative health solutions and dynamic services. The company fosters a culture that promotes both personal and professional growth for its associates through values and behaviors that drive business success and shared achievements. This inclusive environment supports associates with competitive total rewards including merit increases, paid holidays, paid time off, comprehensive medical, dental, and vision... Show More
Job Requirements
- HS diploma or equivalent
- Minimum of 5 years of experience in customer service
- Ability to work in a hybrid environment with 3 days in-office per week
- Must be within reasonable commuting distance or have an accommodation
- Strong communication skills
- Ability to handle sensitive customer interactions
- Experience with multi-channel communication platforms
Job Qualifications
- High school diploma or equivalent
- Minimum of 5 years of experience in customer service
- BA/BS preferred
- Experience resolving high-level or sensitive customer service issues preferred
Job Duties
- Understands and communicates the benefit design packages to members as defined by employer at their on-site locations
- Interacts with members in a multi-channel environment verbally (e.g., chat, telephone, face to face, video chat) and in written form to ensure appropriate engagement is achieved
- Is fully versed in and can explain plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact
- Provides updates based on an agreed upon timeframe
- Assists in increasing member's engagement into appropriate programs and offerings
- Is a resource and educator on health care related inquiries
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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