Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.15
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
myFlexPay
Employee assistance program
Discount Program
Job Description
Sunrise Senior Living is a nationally recognized senior living community known for its commitment to providing high-quality care and creating enriching environments for its residents. As an award-winning company certified multiple times as a Great Place to Work, Sunrise offers an environment where employees feel valued and supported in their professional and personal growth. The community focuses on delivering compassionate services that promote longer, healthier, and happier lives for seniors. At Sunrise, team members take pride in building meaningful relationships not only with residents but also their families and coworkers, fostering a culture of warmth, respect, and collaboration.
Sunrise... Show More
Sunrise... Show More
Job Requirements
- High school degree or GED
- Proven customer service experience
- Proficiency with Microsoft Office and Sunrise software applications
- Ability to handle multiple priorities
- Strong written and verbal communication skills
- Commitment to supporting a safe workplace
- Availability to work weekends part-time
- Compliance with health screenings including drug test and vaccinations as mandated
- Ability to learn new software and administrative duties
- Willingness to contribute actively to team engagement and training
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- Ability to learn new software applications quickly
- Strong written and verbal communication skills
- Good organizational, time management, and follow-through skills
- Accurate record keeping skills
- Good judgment, problem-solving, and decision-making capabilities
- Ability to handle multiple priorities effectively
- Commitment to teamwork and service principles
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings and direct candidates to apply online or capture information in the Applicant Tracking System
- Answer incoming telephone calls and resident calls within two-three rings with appropriate community greeting and identification
- Take complete and accurate messages and communicate messages to the intended recipient
- Offer and provide community overview to callers and determine appropriate forwarding
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents in the hospital and sympathy cards to families
- Order Memory Flower for residents who have passed away
- Order flowers and name plates for new residents prior to move in
- Order guest meals for residents and family on move-in days
- Maintain marketing and move-in packet inventory
- Support Director of Sales with inquiry calls and customer relationship management database entries
- Keep desk and entry area neat and organized
- Monitor Bistro cleanliness and restock snacks and beverages
- Maintain background music throughout the day
- Ensure front desk coverage when stepping away
- Partner with community team to ensure compliance with occupational health and safety regulations and risk management policies
- Practice safety procedures including PPE, fire extinguisher use, SDS, and Lockout Tagout
- Maintain resident, team member rosters and current work schedules for emergencies
- Champion Safe Leaving Program ensuring resident safety and service standards
- Respond to emergencies per policies
- Maintain sign-in/out logs for guests and residents
- Track high-risk elopement list with photographs
- Maintain heightened awareness at entry and exit points
- Update resident phone list, move-in and move-out registers, guest logs, and meal counts
- Collect and process meal ticket money
- Organize and distribute mail and newspapers
- Post daily menu and maintain resident credit forms
- Assist with recruitment data entry and administrative duties
- Order office supplies as needed
- Track and disperse team member paychecks
- Participate actively as a committed team member
- Demonstrate Team Member Credo and Principles of Service
- Engage in team member and customer engagement programs
- Attend meetings and maintain compliance with required training
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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