Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Tuition Reimbursement
Life insurance
Employee wellness programs
Job Description
Lehigh Valley Health Network (LVHN) stands as a beacon of excellence in the healthcare industry, employing nearly 23,000 dedicated professionals across a diversified and vibrant workforce. As one of the nation's most advanced health networks, LVHN is nationally recognized for its commitment to innovation, quality care, and forward-thinking approach in delivering outstanding healthcare services. This esteemed health organization operates multiple hospitals including Lehigh Valley Hospital - Cedar Crest, Muhlenberg, Hazleton, and Pocono, all of which have received top safety grades and numerous accolades. Notably, LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23... Show More
Job Requirements
- Associate's degree from a medical assistant program preferred
- one year customer service experience in a healthcare setting preferred
- CCMA - Certified Clinical Medical Assistant - National Healthcareer Association upon hire or CMA - Certified Medical Assistant - American Association of Medical Assistants upon hire or CMAC - Clinical Medical Assistant Certification - American Medical Certification Association upon hire or MAC - Medical Assistant Certification - American Medical Certification Association upon hire or NCMA - National Certified Medical Assistant - National Center for Competency Testing upon hire or NRCMA - National Registered Certified Medical Assistant - National Association for Health Professionals upon hire or RMA - Registered Medical Assistant - American Medical Technologists upon hire
Job Qualifications
- Specialized diploma as a medical assistant or completion of LVPG medical assistant trainee course
- strong multitasking, organizational, and problem-solving skills
- proficiency in EMR systems, word processing, and Excel
- ability to adapt to changing priorities while maintaining efficiency in a fast-paced healthcare environment
- excellent communication and interpersonal skills, demonstrating empathy and professionalism
- exceptional customer service and phone etiquette
- knowledge of clinical workflows, medical terminology, and basic patient care practices
- BLS - Basic Life Support - American Heart Association within 30 days
Job Duties
- Behaves in a professional and empathetic manner to build trust, comfort, understanding and relationships with consumers and the secondary guest(s)
- coordinate and perform patient check-in/check-out, ensuring accurate registration and information collection
- verify insurance eligibility, collect payments (co-pays or self-pay fee), and process referrals
- schedule appointments while optimizing clinic workflow
- handle patient inquiries
- maintain electronic medical records (EMR), ensuring accuracy and compliance
- maintain all required logs including but not limited to quality control logs and stat cart checks
- measure and collect patient data including temperature, pulse, oxygenation saturation, respirations, blood pressure, height, weight, and in indicated pediatric patients, length, and head circumference
- ensure accurate documentation in the medical record
- assist providers with the collection of patient information including reason for visit, chief complaint, health history, allergies and current medications for provider review
- complete patient rooming process and implement standard operating procedures to expedite the care process and provide patient comfort
- identify patient risks and communicate them to the provider
- prepare and maintain exam rooms, ensuring proper sanitation and supply stocking
- collect and prepare lab specimens and complete necessary requisitions
- administer medications and vaccinations per provider orders and established protocols within their scope of practice
- support patient procedures and assist with medical examinations
- complete follow-up phone calls to all patients within two to three days post discharge
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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