Cheyenne, WY: Night Auditor - Travelodge/Penny's Diner

Cheyenne, WY, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $19.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Career advancement opportunities

Job Description

Avantic Lodging Enterprises is a distinguished hospitality company known for its commitment to exceptional guest experiences and operational excellence across its diverse portfolio of hotels. With a strong dedication to service quality, Avantic Lodging Enterprises focuses on creating welcoming environments where guests feel valued and cared for throughout their stay. As a leading player in the lodging industry, the company emphasizes professionalism, innovation, and teamwork to maintain its reputation for outstanding hospitality.

The role of Guest Service Agent at Avantic Lodging Enterprises is integral to the seamless operation of the hotel and overall guest satisfaction. This position is primarily re... Show More

Job Requirements

High school diploma or equivalent required
experience in a hotel or related field preferred
ability to communicate clearly and effectively
ability to multi-task and problem solve
ability to work under pressure and in high-stress environments
ability to handle financial data and basic arithmetic
positive and upbeat personality
detail-oriented and able to evaluate alternative courses of action quickly
must maintain composure and objectivity under pressure

Job Qualifications

High school diploma or equivalent required
college course work in related field helpful
experience in a hotel or a related field preferred
positive and upbeat personality with a desire to deliver outstanding customer service
ability to multi-task and be detail-oriented
ability to problem solve and handle workplace issues effectively
ability to convey information and ideas clearly
ability to evaluate and select among alternative courses of action quickly and accurately
ability to work well in stressful, high-pressure situations
effective listening and communication skills
ability to work with financial information and basic arithmetic functions
maintain composure and objectivity under pressure

Job Duties

Approach all encounters with guests and associates in a friendly, service-oriented manner
maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag
maintain regular attendance in compliance with company scheduling requirements
comply at all times with company standards and regulations to encourage safe and efficient hotel operations
greet and welcome all guests approaching the Front Desk in accordance with brand standards
maintain proper operation of the telephone switchboard and ensure performance standards are met
handle requests for information, mail and messages in an efficient and courteous manner
answer guest inquiries about hotel services, facilities and hours of operation
answer inquiries from guests regarding restaurants, transportation, and entertainment
establish and maintain good communications and teamwork with fellow associates and other departments within the hotel
follow all credit policies
be aware of all rates, packages and promotions
obtain all necessary information when taking room reservations and follow rate quoting scenario
be familiar with company policies, house rules and hospitality terminology
assist in emergency procedures as required
handle check-ins and check-outs in a friendly, efficient and courteous manner
fully comprehend and operate all relevant aspects of the Front Desk computer system
be attentive, friendly, helpful and courteous to all guests, managers and other associates
ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms
use proper two-way radio etiquette when communicating with other associates
attend meetings as required by management
perform any other duties as requested by management

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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