Cheyenne, WY: Guest Services Agent - Travelodge/Penny's Diner - (Expired Job)

Cheyenne, WY, USA|Onsite

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Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career Development

Paid holidays

Job Description

Avantic Lodging Enterprises is a reputable hotel management company that prides itself on providing outstanding hospitality services with a commitment to guest satisfaction and operational excellence. The company operates numerous hotel properties, focusing on creating positive guest experiences through attentive service, clean and comfortable accommodations, and efficient facility management. Avantic Lodging Enterprises values a friendly and professional atmosphere where associates uphold high standards of personal grooming, professionalism, and teamwork. Within this environment, the company supports diversity, inclusion, and offers a supportive workplace that encourages employee growth and development. The position of Guest Service Agent at Avantic Lodging Enterprises is integral... Show More

Job Requirements

High school diploma or equivalent
Experience in hotel or related field preferred
Ability to convey information and ideas clearly
Ability to multi-task and solve problems
Strong customer service orientation
Positive and upbeat personality
Ability to work well under stress
Basic arithmetic skills
Composure and objectivity under pressure
Good listening and communication skills
Familiarity with hospitality terminology
Willingness to work varied schedules
Ability to operate front desk computer systems
Compliance with company policies and credit standards

Job Qualifications

High school diploma or equivalent
Experience in hotel or related field preferred
College coursework in related field helpful
Positive and upbeat personality
Ability to deliver outstanding customer service
Ability to multi-task and be detail-oriented
Strong problem-solving skills
Effective communication skills
Ability to evaluate and select courses of action quickly
Capable of working under high-pressure situations
Ability to handle workplace problems effectively
Skilled at listening and clarifying guest and co-worker issues
Basic understanding of financial information and arithmetic
Maintain composure and objectivity under pressure

Job Duties

Approach all encounters with guests and associates in a friendly, service-oriented manner
Maintain high standards of personal appearance and grooming, including proper uniform and name tag
Maintain regular attendance according to scheduling needs
Comply with Avantic Lodging Enterprises standards and regulations
Greet and welcome all guests at the Front Desk
Operate telephone switchboard and ensure performance standards
Handle requests for information, mail, and messages courteously
Answer guest inquiries about hotel services, facilities, and operation hours
Provide information about local restaurants, transportation, and entertainment
Establish and maintain good communication and teamwork with hotel departments
Follow all credit policies
Be knowledgeable of rates, packages, groups, and restricted dates
Take room reservations and follow rate quoting procedures
Adhere to company policies and hospitality terminology
Assist in emergency procedures as required
Handle check-ins and check-outs efficiently
Operate Front Desk computer systems accurately
Maintain attentiveness, friendliness, helpfulness, and courteousness
Manage logging and delivery of packages, mail, and messages
Use proper two-way radio etiquette when communicating
Attend management meetings
Perform additional duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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