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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
401(k) matching
Health Insurance
Paid Time Off
Tuition Reimbursement
Career advancement opportunities
Job Description
Hilton Grand Vacations is a premier vacation ownership company dedicated to delivering unforgettable vacation experiences to owners and guests around the globe. With a strong reputation for excellence and innovation in the timeshare and hospitality industry, Hilton Grand Vacations provides a dynamic work environment that fosters professional growth, diversity, and inclusion. Their commitment to delivering high-quality service and creating memorable experiences makes them a distinguished leader in the vacation ownership sector. The company values its team members and offers a supportive culture that encourages development and advancement opportunities.
We are currently seeking a dynamic and motivated individual to ... Show More
We are currently seeking a dynamic and motivated individual to ... Show More
Job Requirements
- One year of timeshare, management, and customer service experience
- Proficiency in MS Office Suite, Concierge, Web-Based Reporting, and basic check-in procedures
- Strong attention to detail with excellent analytical and problem-solving skills
- Ability to think strategically and analyze information in a timely and accurate manner
- Excellent interpersonal communication skills to effectively interact with all levels of the organization
Job Qualifications
- One year of timeshare, management, and customer service experience
- Proficiency in MS Office Suite, Concierge, Web-Based Reporting, and basic check-in procedures
- Strong attention to detail with excellent analytical and problem-solving skills
- Ability to think strategically and analyze information in a timely and accurate manner
- Excellent interpersonal communication skills to effectively interact with all levels of the organization
Job Duties
- Lead a team of sales-oriented marketing staff, recruiting, training, and developing associates to maximize their potential and drive sales success
- Develop and host weekly meetings to inspire and motivate your team, fostering a culture of excellence and continuous improvement
- Design programs and strategies to increase tour flow during off-season months, maximizing marketing opportunities
- Maintain 100 percent satisfaction with owners and guests by addressing concerns promptly and providing exceptional service
- Exceed budget tour flow targets and manage marketing costs efficiently while maintaining site penetration above approved levels and minimizing guest complaints
- Manage representative performance standards and penetration rates to optimize results, conducting performance appraisals, counseling, and coaching sessions as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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