Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.33
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
holiday leave
Vacation leave
sick leave
education discount
Retirement Plan
Life insurance
career training
merchant discounts
Prescription delivery
Job Description
The University of Arkansas for Medical Sciences (UAMS) stands as a premier institution combining education, research, and clinical programs to foster a collaborative environment focused on enhancing patient care and supporting the health of Arkansans. As part of the University of Arkansas System, UAMS offers a diverse and inclusive workplace committed to teamwork and professional growth. The institution is widely recognized for its strong dedication to providing comprehensive healthcare services, conducting innovative medical research, and offering outstanding educational opportunities for future healthcare professionals. UAMS promotes an inclusive culture that values diversity and equal opportunity, underscoring its commitment to non-discrimination in... Show More
Job Requirements
- High School diploma or GED
- Minimum three years of customer service or healthcare experience
- Good communication skills
- Basic computer and keyboard proficiency
- Telephone etiquette
- Knowledge of office equipment
- Excellent customer service abilities
- Knowledge of basic medical terminology
- Ability to oversee and train junior staff
- Must comply with HIPAA and regulatory guidelines
- Ability to schedule complex appointments and verify insurance
- Willingness to handle escalations and complex cases
- Proof of legal authority to work in the United States
- Willingness to undergo pre-employment screening (TB screening, criminal background check)
Job Qualifications
- High School, GED or formal educational equivalent
- Three years customer service or healthcare experience
- Good communication skills
- Basic computer and keyboard skills
- Telephone etiquette skills
- General knowledge of office machines including printers and scanners
- Excellent customer service skills
- Knowledge of basic medical terminology
- CHAA Certification preferred
- Experience in registration, billing, or scheduling in a healthcare environment preferred
Job Duties
- Schedule complex patient appointments, procedures, and referrals
- Verify insurance and pre-authorization requirements
- Serve as a point of contact for patients regarding scheduling, eligibility, and financial clearance
- Ensure timely and accurate patient registration and intake processes
- Oversee and train junior access staff (Access Coordinators I & II)
- Develop and implement scheduling workflows, procedures, and documentation standards
- Ensure compliance with HIPAA and other regulatory guidelines
- Handle escalations and complex cases involving access or scheduling barriers
- Generate and analyze reports related to patient access metrics, appointment volumes, cancellations, and wait times
- Perform other duties as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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