Over the next decade, we can expect around 425,800 annual job openings in the United States for waiters and waitresses, according to the Bureau of Labor Statistics.
That’s going to lead to a lot of job interviews.
With adequate preparation, practice and a positive mindset, job interviews can be a great opportunity to connect with potential colleagues.
To equip both interviewers and job seekers with the knowledge and skills they need to excel, we have compiled a list of 20 key waiter/waitress interview questions.
For interviewers, we list the questions they should ask to get a full candidate profile and pinpoint what they should look for in an answer.
For applicants, we provide guidelines and sample answers to questions they are the most likely to encounter.
Check out our comprehensive list to find the right waiter/waitress for your establishment or ace that interview and get the job!
20 Waiter/Waitress Interview Questions Employers Should Ask
We’ve compiled a list of 20 interview questions that employers could ask. The following questions examine a candidate’s resourcefulness, work experience and decision-making skills. Read up and get ready to find the most suitable candidate for your business.
1. Can you tell me a little bit about yourself?
This question is important to gauge the candidate’s background and experience.
In their answer, listen for adequate experience in the food and beverage service industry, knowledge of waiter/waitress etiquette and a passion for providing excellent customer service.
2. What kind of work environment do you prefer?
This question is important to determine whether or not the candidate thrives in a fast-paced, dynamic work environment.
You’ll want to hire someone who can think on their feet, stay sharp and focused in chaotic environments and work well within a team.
3. What is your impression of our restaurant?
This question is important to assess the candidate’s level of preparation and attention to detail.
Look for someone familiar with your menu, any awards you may have received and your target customer base.
The ideal candidates have done their research and can speak to the restaurant/bar/pub/hotel’s unique qualities, such as the menu, ambiance, or values.
4. Why did you apply for this position?
The question reveals the candidate’s level of interest in your particular establishment and what they find appealing about it.
A good candidate should also be able to explain why they are a good fit: how their experience and skills align with the restaurant’s mission and contribute to its success.
If the candidate is specific and enthusiastic in their answer, it’s a great indicator that they’re not just looking for any job—they’re looking to become a valued part of your team.
5. What are your strengths as a waiter/waitress?
This helps you understand the candidate’s ability to assess their skills and strengths for the role.
Look for someone with strong communication skills, the ability to multitask and the willingness to go above and beyond to ensure customer satisfaction.
Remember: you can always coach team members on specific processes, but there are some soft skills you just can’t teach. A candidate with a great attitude and willingness to learn can be worth their weight in gold.
6. What are your weaknesses?
This question is important to understand the candidate’s self-awareness and ability to improve. In the answer, look for someone who acknowledges a genuine weakness, but also demonstrates how they are working to overcome it.
Most importantly, the candidate should be able to speak specifically about the way they are working to improve in these areas, such as through continuing education or seeking feedback from their team.
7. Can you prepare tables?
It’s important for waiters/waitresses to be able to prepare tables efficiently and quickly.
A candidate should know how to properly set the table, including arranging silverware, glasses and napkins. They should also know how to clean and reset tables promptly.
The ideal candidate should be able to demonstrate their ability to prepare tables by giving a clear, concise description of the process and displaying a willingness to take initiative in ensuring that tables are prepared properly.
8. Are you comfortable carrying multiple serving plates?
Waiters/waitresses need to be able to carry multiple plates and dishes at once, while also being mindful of balancing them without spilling.
It’s important to know that they can handle the weight and the pressure of the situation, both literally and figuratively.
The right candidate should have experience carrying multiple plates at once and be able to describe their technique for doing so.
They should also be able to explain how they prioritize which plates to carry first and how they ensure that each dish is delivered to the correct customer.
9. How have you handled a mistake in a previous position?
This question is important to understand the candidate’s problem-solving and accountability skills. In the answer, look for someone who takes responsibility for their mistake, communicates transparently with their team and supervisor and takes action to prevent similar mistakes in the future.
A good candidate should also demonstrate a willingness to learn from their mistakes and continuously improve.
10. Can you make coffee using a coffee machine?
You want a person with an understanding of how to operate the machine, measure coffee and water correctly and ensure that the coffee is brewed to the right strength.
The ideal candidate should be able to demonstrate their knowledge of how to make coffee using a coffee machine. They should also be able to explain any previous experience they have making coffee and how they ensure that each cup is prepared to the customer’s satisfaction.
11. What makes a good waiter/waitress, and how do you embody these qualities in your work?
The answer can provide insight into the candidate’s understanding of what it takes to be a successful waiter/waitress.
Look for qualities such as excellent customer service skills, attention to detail and the ability to work well under pressure.
The candidate should also provide examples of how they have embodied these qualities in their previous roles.
12. Are you able to work weekend/holiday/night shifts?
As a waiter/waitress, working weekends, holidays and night shifts are a common requirement. Look for candidates who are flexible and willing to work these shifts.
The candidate should be able to confirm their availability and commitment to the job.
13. What would you do if a coworker was struggling to prioritize and manage their guests on a busy night?
This question assesses the candidate’s ability to work collaboratively with their colleagues and provide support when needed.
Look for candidates who show a willingness to help their team members, communicate effectively and provide suggestions for how to improve guest experiences.
14. How would you upsell food and beverages from the menu?
Upselling is an important skill for a waiter/waitress, as it can help increase sales and improve customer satisfaction. Look for candidates who can provide examples of how they have successfully upsold items in their previous roles.
The candidate should also be able to describe their approach to upselling, including how they tailor their recommendations to each guest.
15. How would you handle a meal complaint by an angry customer?
Handling customer complaints is an essential part of a waiter/waitress’s job. Look for candidates who can remain calm and professional in the face of difficult customers.
The candidate should be able to describe their approach to resolving complaints, including how they listen to and empathize with the customer’s concerns and work to find a satisfactory resolution.
16. Describe your knowledge of wines and wine pairings.
More high-end restaurants might hire their own sommeliers, but this is not always the case. In mid-level restaurants, even waitstaff would be expected to have some basic knowledge of wine and wine pairings. If you want to learn more about the waiter/waitress job description, check out our article.
Look for candidates with a basic knowledge of wine and wine pairings, people who can provide some basic descriptions of different wine types and flavor profiles.
The candidate should also be able to explain how they would use this knowledge to make recommendations to guests.
17. Have you worked long shifts before? Do you feel comfortable working on your feet?
Working long shifts and standing for extended periods is common for a waiter/waitress.
Look for candidates who have previous experience working in this type of environment and can describe how they have managed their energy levels and stayed focused throughout the shift.
18. Can you share your proudest moment working as a waiter/waitress?
Asking about a candidate’s proudest moment can provide insight into their passion for the job and their ability to go above and beyond for their guests.
Look for candidates who can describe a specific situation where they provided exceptional service and how it made them feel.
19. How do you make sure you and your colleagues follow health and safety regulations?
Following health and safety regulations is critical in the food service industry. Look for candidates who can demonstrate their knowledge of these regulations and provide examples of how they ensure compliance.
The candidate should also be able to describe how they communicate the importance of following these regulations to their colleagues.
20. Why should we hire you?
This question provides the candidate with the opportunity to sell themselves and explain why they are the best fit for the job. Look for candidates who can provide specific examples of how their skills and experience align with the requirements of the position.
The candidate should also demonstrate enthusiasm for the job and a desire to contribute to the success of your establishment.
How to Answer Waiter/Waitress Interview Questions + Sample Responses [For Candidates]
Getting ready for your job interview as a waiter/waitress? Check out the top 20 waiter/waitress interview questions with sample responses, and guidelines on how to navigate your answers.
1. Can you tell me a little bit about yourself?
When asked about yourself, you should focus on your background as a waiter/waitress. Highlight your relevant skills and experience.
Sample answer: “I have been working in the restaurant industry for three years. I have experience in fine dining and casual dining settings, and I enjoy providing excellent customer service to all my guests.
I am also skilled in menu recommendations and upselling, and I am always looking to improve my skills and knowledge. I always stay polite and professional and enjoy working in a team. “
2. What kind of work environment do you prefer?
Describe your ideal work environment based on your past experiences.
Sample answer: “I prefer a fast-paced work environment where I can stay busy and engaged. I enjoy working in a team-oriented setting where everyone works together to provide the best service possible.
I have found that communication and cooperation are essential for success, even in the most chaotic conditions.”
3. What do you know about our restaurant?
Do your research on the restaurant and highlight key points about the establishment, such as its history, menu and reputation.
Sample answer: “I am familiar with your restaurant’s reputation for providing high-quality food and exceptional service.
I have also seen that your menu emphasizes fresh and locally sourced ingredients, which I think is a great selling point. I am excited about the opportunity to work in a restaurant that values quality and sustainability.”
4. Why did you apply for this position at our restaurant?
Explain what interests you about the position and the restaurant specifically.
Sample answer: “I applied for this position because I am impressed with your restaurant’s reputation for providing exceptional service and delicious food.
I am also excited about the opportunity to work in a fast-paced environment where I can continue to improve my skills as a waiter. I think that my experience and dedication to providing great customer service make me an excellent fit for this position.”
5. What are your strengths as a Waiter/Waitress?
Highlight your strengths and qualities that make you an effective and efficient waiter/waitress.
Sample answer: One of my biggest strengths as a waiter is my ability to read my guests and anticipate their needs.
I am skilled in menu recommendations, and I always strive to make sure my guests have a memorable dining experience. Additionally, I am organized, efficient and able to multitask in a fast-paced environment.
6. What are your weaknesses?
Identify a weakness that you have recognized and explain exactly how you are working to improve it.
Sample answer: “One area I am working to improve is my knowledge of wine. While I am familiar with the basic varieties, I recognize that it is an important aspect of the dining experience for many guests.
I have been taking classes and studying to improve my knowledge and be able to make better recommendations for wine types and pairings.”
7. Can you prepare tables?
Explain your experience in setting and preparing tables using examples from your work experience.
Sample answer: “Yes, I am experienced in preparing tables for guests. I am skilled in setting up the table with the necessary utensils, plates and glassware.
I always make sure the table is clean and presentable. I also make sure to provide any additional items guests may need, such as highchairs or booster seats.”
8. Are you comfortable carrying multiple serving plates?
Explain your experience with carrying multiple serving plates and how you ensure the safety of both yourself and the guests.
Sample answer: “Yes, I am comfortable carrying multiple serving plates. I always make sure to distribute the weight evenly and use proper posture to prevent injury.
I also communicate with my fellow servers to make sure we are all aware of each other’s movements and avoid any collisions or accidents.”
9. How have you handled a mistake in a previous position?
The interviewer wants to know how you handle mistakes and whether you take responsibility for them.
Sample answer: “In my previous job, I accidentally spilled a drink on a customer. I immediately apologized and offered to pay for dry cleaning.
I also informed my manager about the incident and took steps to ensure that it didn’t happen again, such as being more careful and double-checking my tray before serving drinks.”
10. Can you make coffee using a coffee machine?
The interviewer wants to know if you are familiar with basic barista skills.
Sample answer: “Yes, I have experience using various types of coffee machines and can prepare a variety of coffee beverages, including espressos, cappuccinos and lattes.
I understand the importance of grinding the coffee beans correctly, tamping the coffee and steaming the milk to the right temperature and texture to achieve the perfect cup of coffee.”
11. What makes a good waiter/waitress, and how do you embody these qualities in your work?
The interviewer wants to know what qualities you think are important for a waiter/waitress to have and how you apply them to your work.
Sample answer: “A good waiter/waitress should have excellent communication skills, attention to detail and the ability to multitask. I make sure to greet every customer with a smile and make them feel welcome.
I pay close attention to their orders and make sure everything is correct. I am also always looking for ways to anticipate their needs and make their experience enjoyable.”
12. Are you able to work weekend/holiday/night shifts?
Confirm your ability to work flexible hours, including weekends, holidays and night shifts, to ensure customer satisfaction.
Sample answer: “Yes, I am available to work on weekends, holidays and nights. I understand that these are the busiest times for the restaurant, and I am willing to put in the extra effort to ensure a smooth service.”
13. What would you do if a coworker was struggling to prioritize and manage their guests on a busy night?
This question is important because it shows if you can handle teamwork and show empathy for your colleagues.
Sample answer: ” As a team player, I would offer to help my coworker by taking some of their tables or assisting them with tasks that they are struggling to complete. I would also suggest communicating with our manager to see if any additional support or resources are available to help us manage the busy night.”
14. How would you upsell food and beverages from the menu?
Try to show you can read the table and offer upsells when needed without being pushy.
Sample answer: “First, I would familiarize myself with the menu and the different options available. Then, I would make recommendations to customers based on their preferences and suggest any specials or deals that the restaurant is currently offering.
I would also try to describe the dishes and their ingredients in an appealing way to entice the customers to try them. Finally, I would always be attentive and ready to answer any questions the customers might have about the menu or the dishes. ”
15. How would you handle a meal complaint by an angry customer?
This question is important because it shows if you can handle difficult situations professionally and calmly.
Sample answer: “If a customer complained about their meal, I would apologize and ask them to explain the issue in detail. I would then take ownership of the problem and offer to make it right by either replacing the dish or finding a suitable alternative. I would also make sure to follow up with the customer to ensure that they are satisfied with the resolution.”
16. What do you know about wines and wine pairings?
Try to demonstrate a basic understanding of different types of wine, their flavor profiles and how to pair them with different types of food.
Sample answer: “I have taken some classes to expand my knowledge of wine, and I have learned about the different types of wine, their flavor profiles and how to pair them with different types of food. For example, I know that a full-bodied red wine pairs well with a rich pasta dish, while a crisp white wine is better suited for seafood or poultry dishes.”
17. Have you worked long shifts before? Do you feel comfortable working on your feet?
Reassure the interviewer that you can handle the physical demands of standing and walking for long periods of time.
Sample answer: “Yes, I am comfortable working on my feet for extended periods of time. I have developed good stamina from my previous experience working in restaurants and I am able to stay focused and provide excellent service throughout my shift.”
18. Can you share your proudest moment working in a restaurant?
Talk about a time when you achieved something significant in your restaurant career, and the way this made you feel.
Sample answer: “My proudest moment working in a restaurant was when I received a compliment from a customer who specifically asked for me to be their server the next time they visited. It was a great feeling to know that my hard work and dedication to providing excellent service had paid time off.”
19. How do you make sure you and your colleagues follow health and safety regulations?
Talk about how you care about working in a safe and hygienic environment.
Sample answer: “I take health and safety regulations very seriously, and I always make sure that I follow all the necessary protocols to ensure a safe and hygienic working environment. I also encourage my colleagues to do the same by leading by example and communicating any concerns or suggestions to management.”
20. Why should we hire you?
Describe what sets you apart from other candidates and why you would be a good fit for the position. Now isn’t the time to be overly modest—don’t be afraid to showcase your strengths!
Sample answer: “You should hire me because I have a strong passion for providing excellent customer service. I am committed to working hard and going the extra mile to ensure customer satisfaction. I am also a quick learner, a team player, and I am always willing to take on new challenges and responsibilities.”
How to Prepare for a Waiter/Waitress Interview as an Employer
As an employer preparing for a Waiter/Waitress interview, you can take these steps to ensure everything runs smoothly:
- Create a list of relevant interview questions: Prior to the interview, prepare a list of questions that will help you assess the candidate’s experience, customer service skills and ability to work in a fast-paced environment.
- Review the job description and requirements: Go over the job description and requirements again to ensure you fully understand the duties, qualifications and skills listed in the job posting. Use this information to guide your interview questions.
- Read the candidate’s resume and cover letter: Familiarize yourself with the candidate’s work history, education and training before the interview. Use this information to tailor your questions and determine whether the candidate meets the requirements for the role.
- Ask behavioral questions: In addition to asking about the candidate’s experience, consider asking behavioral questions to gain insight into how they would handle challenging situations, such as customer complaints. This will help you determine if the candidate has the necessary skills and temperament for the role.
- Consider what you can offer: Consider offering a generous waiter/waitress compensation package, health-care benefits and paid time off to attract top talent. Be prepared to discuss these benefits with candidates during the interview.
- Listen carefully: During the interview, pay close attention to the candidate’s responses and ask follow-up questions as needed to avoid missing out on any key points.
How to Prepare for Waiter/Waitress Interview Questions as a Candidate
Here’s what you can do to best prepare for a Waiter/Waitress interview as a candidate:
- Read up on the establishment’s unique qualities, such as its cuisine, values, awards, and history, to demonstrate your attention to detail and enthusiasm to join its team.
- Familiarize yourself with common waiter/waitress interview questions and prepare your responses in a general sense, without necessarily memorizing every answer.
- Practice your job interview by going over them with friends and family. This will help you build confidence in a comfortable setting.
- Use real-life examples to support your responses during the interview but avoid mentioning negative details such as names. If you do mention names, make sure it’s in a positive context.
- Dress professionally and arrive early. Remember, this is your chance to make a good first impression, and at least 15 minutes early is on time.
- Bring several copies of your resume. Be sure your resume is concise and tailored to the job for which you’re applying; ideally, it shouldn’t exceed one page.
- Be prepared to discuss your availability, as restaurants often require waiters/waitresses to work various shifts, even if you only plan to work part-time.
After a job interview, it’s not uncommon to feel anxious about the outcome. If you want to take a proactive approach and follow up with your potential employers, be sure to read our article on making effective follow-up calls.
How OysterLink Connects Restaurants With Top Talent
As many as 2,122,210 people were reported to work as waiters/waitresses in the U.S., according to a recent study. How can you stand out as a candidate, or find the right person for the job at your establishment?
OysterLink provides a secure and comprehensive platform for connecting restaurants, hotels, resorts and catering services with a top-notch workforce, making it easier for employers to find the right fit for their establishment.
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