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Key Holder Job Description

A hand typing code in a dial lock

A Key Holder in retail is responsible for opening and closing the store, managing cash transactions and supervising daily operations. Key Holders actively engage in customer service, assisting with inquiries and contributing to an overall positive shopping experience.

The Key Holder’s presence is essential for the overall efficiency, security and customer satisfaction within the retail environment.

A hand typing code in a dial lock

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Job Overview

We are seeking a Key Holder to join our team at [Company Name], contributing to the organization’s operational efficiency and supporting customer-facing staff with various tasks.

Responsibilities include opening and closing the store, assisting customer service employees and maintaining store cleanliness and organization.

The ideal candidate will collaborate with a team to uphold a welcoming and organized store environment, ensuring customers can easily find and purchase the items they need.

Salary: $15–$18/hour
Schedule: Full-time commitment

Key Holder Duties & Responsibilities

  • Unlock and lock the store at the beginning and end of each shift
  • Manage the alarm system, including setting and disarming it as required for opening and closing procedures
  • Ensure that the security system is in working order, conducting regular checks to maintain a secure store environment
  • Manage cash transactions, including operating cash registers
  • Assist and engage with customers, addressing inquiries
  • Implement and enforce security protocols to prevent theft and maintain a secure environment
  • Train new employees on company policies, procedures and customer service standards
  • Contribute to maintaining an organized and visually appealing store layout, including displays
  • Safeguard and distribute keys to authorized personnel, following security protocols
  • Identify problems with working conditions and promptly report them to store management for resolution

Key Holder Experience & Skills

  • Proven experience in a Key Holder or similar role within a retail environment
  • Proficiency in cash handling and managing financial transactions
  • Track record of providing excellent customer service and resolving inquiries effectively
  • Experience in supervising and coordinating tasks for a team during shifts
  • Familiarity with security protocols
  • Training experience, particularly in onboarding new employees
  • Detail-oriented approach
  • Proficient in inventory management and stock control procedures
  • Knowledge of security systems
  • Diligent and responsible attitude
  • Excellent interpersonal skills for effective team collaboration and customer interactions
  • Proficient in both written and verbal communication
  • Strong organizational skills

Key Holder Education & Qualifications

  • High school diploma or equivalent
  • Completion of training programs related to retail management, customer service and security procedures
  • Training or certification in cash handling is a bonus

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Related: How To Write a Job Description

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