Courtesy Clerk Job Description

A female Asian long-haired courtesy clerk standing next to a row of jeans on display

Courtesy Clerks assist customers in retail stores, supermarkets and other self-service shops.

They answer product inquiries, help customers locate products and bag purchases, handle customer returns and exchanges and help with bringing bags to vehicles.

Effective Courtesy Clerks have strong customer service and communication skills. They also have a friendly demeanor to create a positive shopping experience for customers.

By: Jericka Orellano

December 15, 2023

Write your next job ad easily with our free Courtesy Clerk Job Description Template.

Courtesy Clerk Job Overview

Join us at [Company Name] and be one of our Courtesy Clerks for [Shop Name].

In this role, you will work closely with our [Position Title] and assist customers to ensure a satisfactory shopping experience.

We’re looking for courteous, friendly and adaptable members to join our team. This role can get physically demanding, so having good stamina is a plus.

Salary: $25,000–$29,000/year

Schedule: Full-time, can include weeknights, weekends and holidays

Courtesy Clerk Duties & Responsibilities

Assist customers by providing information, helping locate products and answering questions
Efficiently bag customers’ purchases
Manage shopping carts, ensuring they are clean and organized in designated areas
Maintain store cleanliness by sweeping, mopping and cleaning spills
Assist with price checks and ensure accurate product labeling
Handle customer returns and exchanges in full compliance with store policies
Support cashiers during busy periods by helping bag items and maintaining checkout organization
Assist in loading and unloading merchandise for customers
Replenish merchandise on shelves to uphold a neat and organized store appearance
Address customer inquiries, concerns or complaints in a friendly and helpful manner
Adhere to safety guidelines and protocols, including proper lifting techniques
Follow all store policies and procedures for a smooth operation
Present a professional and friendly image through a neat appearance and courteous demeanor

Courtesy Clerk Experience Requirements & Skills

Previous experience as a courtesy clerk or in a customer service role is preferred
Familiarity with retail operations, especially in a [boutique/grocery store] setting, is an advantage
Experience in cash handling or cashier duties is a plus, as basic knowledge of point-of-sale systems is useful for this role
Excellent customer service skills and a friendly and approachable outlook
Strong communication skills to assist customers and collaborate with team members
Ability to handle physical tasks, including lifting and moving items
Adaptability to handle various responsibilities, from bagging purchases to assisting with store cleanliness
Attention to detail, especially when organizing shopping carts and restocking shelves
Problem-solving abilities to address customer inquiries and resolve issues
Adherence to safety guidelines and protocols for a secure working environment
Willingness to learn and follow store policies and procedures

Courtesy Clerk Education & Qualifications

High school degree or equivalent

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