Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
Paid sick leave
Job Description
The restaurant is a dynamic and customer-focused establishment dedicated to delivering exceptional dining experiences. Known for its commitment to quality food, outstanding customer service, and a clean environment, the restaurant operates in a fast-paced atmosphere where teamwork and efficiency are key. The business values a strong culture of guest satisfaction, employee engagement, and operational excellence, all of which contribute to its continuing reputation and success in the market. By fostering a supportive and well-trained team, the restaurant seeks to ensure that every guest who walks in receives top-tier service and a memorable experience.
The role of the Restaurant Su... Show More
The role of the Restaurant Su... Show More
Job Requirements
- high school diploma or equivalent
- previous restaurant supervision or management experience preferred
- strong communication skills
- ability to lead and train staff
- knowledge of operational and cash handling policies
- physical ability to lift up to 50 pounds
- availability to work varying shifts
- willingness to comply with all company and government policies
Job Qualifications
- high school diploma or equivalent
- previous experience in restaurant supervision or management preferred
- strong leadership and communication skills
- ability to train and develop team members
- knowledge of cash management and operational policies
- proficiency with operational scorecards and customer service metrics
- problem-solving skills
- physical ability to lift up to 50 pounds
- ability to work varying shifts
- commitment to maintaining a clean and safe work environment
- teamwork and adaptability
Job Duties
- support the general manager and restaurant supervisor ii in all day-to-day restaurant operations
- direct restaurant operations in the absence of the general manager and restaurant supervisor ii
- enforce company and government policies
- maximize restaurant culture and guest experience during shifts
- assist in all positions when needed to achieve team and company goals
- ensure customer service and operational goals exceed standards via the ops scorecard
- address all smg customer cases within 24 hours
- maintain a guest-first culture
- monitor hours worked and control overtime
- ensure team member compliance with company standards and policies
- provide training for new team members and ensure full training of staff
- follow cash management and handling policies strictly
- monitor and review paid outs, voids, and refunds during shifts
- drive sales while controlling labor and food costs
- manage appropriate use of employee meals
- assist in staffing and reduce turnover through core values
- delegate duties through pre-shift huddles
- complete zenput tasks and forms timely
- maintain safety standards relating to food and personal safety and cleanliness
- complete time and temperature logs and verify dates
- ensure completion of weekly and monthly cleaning
- maintain repair and equipment work orders and communicate with general manager
- manage pest control needs
- maintain professionalism with guests, team members, leadership, and office personnel
- act as a problem solver
- expedite operations when no other supervisor is present
- lift up to 50 pounds
- work maximum 40 hours per week unless approved
- adapt to restaurant location changes as needed
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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