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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $24.00 - $26.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k plan with company match
Paid Time Off
Employee wellness programs
Career advancement opportunities
Job Description
Lewis Cellars is a distinguished luxury hospitality destination, poised to redefine the wine tasting and culinary experience in Napa. Establishing itself this year with a reimagined estate, Lewis Cellars offers a blend of world-class handcrafted wines and an exceptional culinary program led by a MICHELIN-starred Executive Chef. This new enterprise stands not merely as another tasting room but as a landmark of excellence where visitors can indulge in meticulously crafted wines and superior service in an environment that embodies sophistication and warmth. The company is committed to fostering a warm and expert team dedicated to delivering unparalleled guest experiences, making... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service, hospitality, or related field preferred
- RBS and Food Handler Certifications required or willingness to obtain shortly after hire
- basic understanding of wines and wine-making
- proficiency with reservation and office software
- flexible availability including weekends, holidays, and evenings
- ability to multitask and maintain composure under pressure
- strong attention to detail
- ability to work independently and as part of a team
- excellent communication and interpersonal skills
Job Qualifications
- Previous experience in customer service, hospitality, or a related field
- RBS and Food Handler Certifications or willingness to obtain
- basic knowledge of wines and wine-making process
- proficiency with reservation software including Tock and Commerce 7
- flexibility to work weekends, holidays, and evenings
- ability to multitask and remain composed in fast-paced environments
- strong organizational and time management skills
- strong communication and interpersonal skills
- high school diploma or equivalent
Job Duties
- Welcomes guests with a friendly and professional demeanor
- answers questions about the winery, its history, and products
- guides visitors to appropriate tasting areas, tours, or events
- handles phone and online inquiries regarding reservations, events, and tours
- schedules and confirms bookings in coordination with winery departments
- assists in setting up and organizing the tasting room and reception area
- facilitates wine tastings by explaining selections, pairings, and unique characteristics
- promotes and processes wine and merchandise sales
- assists guests with purchasing memberships or event tickets
- maintains accurate records of reservations, visitor counts, and purchases
- handles guest feedback and escalates issues to management
- supports winery-hosted events with logistical and atmosphere management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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