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Winery Concierge

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $24.00 - $26.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
401k plan with company match
Paid Time Off
Employee wellness programs
Career advancement opportunities

Job Description

Lewis Cellars is a distinguished luxury hospitality destination, poised to redefine the wine tasting and culinary experience in Napa. Establishing itself this year with a reimagined estate, Lewis Cellars offers a blend of world-class handcrafted wines and an exceptional culinary program led by a MICHELIN-starred Executive Chef. This new enterprise stands not merely as another tasting room but as a landmark of excellence where visitors can indulge in meticulously crafted wines and superior service in an environment that embodies sophistication and warmth. The company is committed to fostering a warm and expert team dedicated to delivering unparalleled guest experiences, making... Show More

Job Requirements

  • High school diploma or equivalent
  • previous experience in customer service, hospitality, or related field preferred
  • RBS and Food Handler Certifications required or willingness to obtain shortly after hire
  • basic understanding of wines and wine-making
  • proficiency with reservation and office software
  • flexible availability including weekends, holidays, and evenings
  • ability to multitask and maintain composure under pressure
  • strong attention to detail
  • ability to work independently and as part of a team
  • excellent communication and interpersonal skills

Job Qualifications

  • Previous experience in customer service, hospitality, or a related field
  • RBS and Food Handler Certifications or willingness to obtain
  • basic knowledge of wines and wine-making process
  • proficiency with reservation software including Tock and Commerce 7
  • flexibility to work weekends, holidays, and evenings
  • ability to multitask and remain composed in fast-paced environments
  • strong organizational and time management skills
  • strong communication and interpersonal skills
  • high school diploma or equivalent

Job Duties

  • Welcomes guests with a friendly and professional demeanor
  • answers questions about the winery, its history, and products
  • guides visitors to appropriate tasting areas, tours, or events
  • handles phone and online inquiries regarding reservations, events, and tours
  • schedules and confirms bookings in coordination with winery departments
  • assists in setting up and organizing the tasting room and reception area
  • facilitates wine tastings by explaining selections, pairings, and unique characteristics
  • promotes and processes wine and merchandise sales
  • assists guests with purchasing memberships or event tickets
  • maintains accurate records of reservations, visitor counts, and purchases
  • handles guest feedback and escalates issues to management
  • supports winery-hosted events with logistical and atmosphere management

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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