Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Flexible Schedule
Career development opportunities
Job Description
This position is within a retail environment, specifically focused on providing top-notch customer service in an apparel or specialty store. The company prides itself on delivering a Five-Star Customer Service Experience, aiming to maintain high standards of service quality, store presentation, and customer satisfaction. With an emphasis on creating a welcoming, authentic, and professional interaction, this retailer values employees who are empathetic and responsive to customer needs, aiming to build long-term loyalty and exceed expectations. The working environment involves supporting various store functions such as the welcome desk, cash wrap, inventory management, and daily operational routines to ensure flawless execution... Show More
Job Requirements
- High school diploma or an equivalent degree
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- Ability to stand, walk, and sit for extended periods
- Ability to lift up to 25 pounds occasionally
- Excellent communication and customer service skills
- Proficiency with computer systems and electronic devices
- Ability to multitask and manage customer flow effectively
- Adherence to dress code policy
Job Qualifications
- High school diploma or equivalent
- Prior retail experience in apparel or specialty store
- Strong communication and interpersonal skills
- Ability to handle multiple customer interactions simultaneously
- Problem-solving and conflict resolution skills
- Ability to maintain store standards and operational procedures
- Proficiency in inventory management processes
Job Duties
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person
- Communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
- Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
- Maintain all service vows including being prepared, welcoming, ability to meet the needs and be there for all customers
- Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
- Proactively address customer concerns with confidence and know when to escalate and partner with leadership team
- Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
- Promote all alteration services and personalization options
- Maintain store standards to support a flawless shopping experience
- Maintain a high standard of dress to meet the Dress Code policy
- Respond promptly to all customer questions providing product and service information
- Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
- Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
- Support all cash wrap behaviors and processes transactions with accuracy
- Assist with all sales promotions and visual updates
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Jobs By Filter