Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Standard Hours
Day Shifts
Benefits
generous team member discount
$400 referral bonus
Competitive hourly pay rates
Team bonus
Get Paid Early
Vision care
supplemental insurances
401K Program
Legal benefits
Pet insurance
Job Description
David's Bridal is a leading specialty retail company renowned for its extensive range of bridal gowns, bridesmaid dresses, and wedding accessories. Known for dominating its category by selling approximately one out of every three wedding dresses, David's Bridal is committed to making customers' dreams come true by offering personalized and exceptional service. As a company that places a strong emphasis on customer satisfaction, David's Bridal has established one of the highest customer service scores in retail, ensuring that each client feels valued and celebrated during one of life's most significant moments. The company fosters a diverse and inclusive work environment,... Show More
Job Requirements
- High school diploma or an equivalent degree
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- Ability to stand, walk, and sit for extended periods
- Ability to lift up to 25 pounds occasionally
- Strong communication skills
- Ability to work in a fast-paced retail environment
- Commitment to maintaining a high standard of personal dress
- Willingness to work part-time hours and weekends
- Basic proficiency with electronic devices and computer programs
Job Qualifications
- High school diploma or an equivalent degree
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- Strong communication and interpersonal skills
- Ability to manage multiple customers simultaneously
- Proficiency with customer service systems and processes
- Ability to handle conflict and escalate issues appropriately
- Knowledge of retail inventory management
- Customer-centric mindset with a focus on delivering exceptional service
Job Duties
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
- Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
- Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs
- Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
- Proactively address customer concerns with confidence, know when to escalate and partner with leadership team
- Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
- Promote all alteration services and personalization options
- Maintain store-standards to support a flawless shopping experience
- Maintain a high standard of dress to meet the Dress Code policy
- Respond promptly to all customer questions providing product and service information
- Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
- Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
- Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
- Assist with all sales promotions and visual updates
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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