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voco Sandpiper All-Inclusive Resort - Front Desk Supervisor
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
This job opening is with a hospitality establishment seeking a Front Desk Supervisor to lead and elevate the guest experience at their property. The company operates within the hotel sector, delivering high-quality service and memorable moments to every guest. The organization is committed to creating a warm, welcoming environment that centers on client satisfaction and operational excellence. As a growing hotel, they value team leadership that combines energy, enthusiasm, and professionalism to ensure seamless front desk operations and top-tier guest services.
The Front Desk Supervisor role is pivotal in shaping the guest journey from arrival through departure. This posit... Show More
The Front Desk Supervisor role is pivotal in shaping the guest journey from arrival through departure. This posit... Show More
Job Requirements
- High school diploma or equivalent
- at least 2 to 3 years of progressive experience in a hotel or related field
- previous supervisory experience preferred
- must have a valid driver’s license
- compliance with certification requirements including food handlers, alcohol awareness, CPR, and first aid
Job Qualifications
- High school diploma or equivalent
- progressive experience in a hotel or related field
- supervisory experience preferred
- valid driver’s license
- knowledge of food handling, alcohol awareness, CPR, and first aid certifications
- strong leadership and communication skills
- ability to multitask and problem-solve under pressure
Job Duties
- Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free
- manage reservations, VIP requests, and guest inquiries
- track operational logs, manage messages and packages efficiently
- monitor and adjust room rates, packages, and promotions to maximize revenue
- lead, train, and build a cohesive front desk team
- address and resolve guest concerns and workplace issues promptly
- maintain safety and service standards consistently
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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