Valet Supervisor - Richmond, VA

Richmond, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $8.00 - $10.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Paid training

Tuition Assistance

Job Description

Parking Management Company (PMC) is a leading national parking services provider headquartered in Nashville, Tennessee, with a specialized focus on hospitality-driven parking solutions. PMC operates across multiple states, delivering an array of services such as valet and self-parking management, shuttle transportation, event parking coordination, and porter/bell services. The company's clientele spans a diverse range of industries, including hotels, resorts, residential communities, healthcare facilities, restaurants, and large event venues. Renowned for their white-glove customer service ethos, PMC positions itself not merely as a parking service provider but as an essential extension of the overall hospitality experience. Through its commitment to seamless... Show More

Job Requirements

high school diploma or equivalent
one year minimum previous supervisory or related customer service/hospitality experience preferred
valid driver's license and reliable transportation
clean background check
acceptable motor vehicle record with no more than three moving violations within three years
ability to stand and walk for extended periods
ability to lift moderate weights as needed
adherence to grooming and uniform standards
flexibility to work full or part-time shifts
excellent communication and interpersonal skills
ability to use personal cell phone for work-related communication
willingness to attend training and staff meetings on time

Job Qualifications

high school diploma or general education degree (GED)
minimum of one year supervisory and related customer service/hospitality experience preferred
management or leadership related training, certifications, or business education preferred
valid driver's license and reliable transportation
acceptable motor vehicle record with no more than three moving violations in the last three years
ability to pass and maintain a clean background check
exceptional guest service skills through professional communication, active listening, and personalized assistance
adherence to company policies, procedures, and safety standards
dependability with following instructions, maintaining work schedules, and completing tasks timely
experience engaging and motivating staff to develop skills and improve service quality
ability to adapt to changing environments and manage competing demands effectively

Job Duties

assist the guest service manager in overseeing daily valet operations and staff performance to ensure smooth, efficient service
address guest questions, concerns, service issues, and claims with professionalism, ensuring prompt and effective resolution while anticipating guest needs
verify associates are in full uniform and maintain proper grooming standards before clocking in, while monitoring attendance and adherence to break and shift times
lead daily pre-shift meetings to communicate important updates, maintain open communication with the account/city manager and encourage teamwork and a positive work environment
manage the setup and breakdown of valet equipment and staging areas, ensuring necessary supplies are stocked and ready for operations
oversee tip handling, including shift cuts and reporting, and support managers with reviewing payroll, punches, tips, and vehicle counts for accurate and timely submissions
supervise valet operations to ensure safe key handling and vehicle management and submit incident reports promptly while maintaining a safe environment for both guests and associates

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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