Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $10.00
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Life insurance
critical illness insurance
Bonus opportunities
Paid Time Off
Paid training
Tuition Assistance
Employee Discounts
Military Friendly employer
Job Description
Parking Management Company (PMC) is a nationally recognized parking services provider headquartered in Nashville, Tennessee. PMC specializes in offering hospitality-focused parking solutions that emphasize a seamless and positive guest experience. The company operates valet and self-parking management services, shuttle transportation, event parking, and porter/bell services across multiple states, catering to a wide array of industries such as hotels, resorts, residential communities, healthcare facilities, restaurants, and special event venues. Known for its white-glove service approach, PMC positions itself as an extension of the hospitality experience, ensuring that both partners and guests receive unparalleled customer care. With a focus on operational excellence... Show More
Job Requirements
- high school diploma or equivalent
- minimum one year of previous supervisory experience preferred
- valid driver’s license and reliable transportation
- acceptable motor vehicle record with no more than three moving violations within three years
- ability to pass and maintain a clean background check
- ability to provide exceptional customer service
- strong communication skills
- ability to manage multiple responsibilities and adapt to changing work environments
- adherence to safety procedures and workplace policies
- physical ability to stand and walk for extended periods and lift moderate weights
- willingness to use personal cell phone for work communication as needed
Job Qualifications
- high school diploma or general education degree (GED)
- minimum one year previous supervisory and related customer service or hospitality experience preferred
- management or leadership related training, certifications, or business is preferred
- ability to provide exceptional guest service through professional communication, active listening, and personalized assistance
- knowledge of company policies and procedures and ability to adapt to changing environments
- dependable with a strong sense of safety and adherence to protocols
- ability to engage staff in decision-making and provide regular feedback
- willingness to foster skill development, encourage growth, and promote a culture of quality and continuous improvement
- ability to collaborate effectively with teams, vendors, and clients both on-site and in corporate settings
- competent in basic computer use, phone communication, and occasional outdoor activities
- physical capability to stand, walk for extended periods, and lift moderate weights when necessary
Job Duties
- assist the Guest Service Manager in overseeing daily valet operations and staff performance to ensure smooth, efficient service
- address guest questions, concerns, service issues, and claims with professionalism, ensuring prompt and effective resolution while anticipating guest needs
- verify associates are in full uniform and maintain proper grooming standards before clocking in, while monitoring attendance and adherence to break and shift times
- lead daily pre-shift meetings to communicate important updates, maintain open communication with the Account/City Manager and encourage teamwork and a positive work environment
- manage the setup and breakdown of valet equipment and staging areas, ensuring necessary supplies are stocked and ready for operations
- oversee tip handling, including shift cuts and reporting, and support managers with reviewing payroll, punches, tips, and vehicle counts for accurate and timely submissions
- supervise valet operations to ensure safe key handling and vehicle management, submit incident reports promptly and maintain a safe environment for both guests and associates
- foster a team-oriented culture focused on delivering exceptional guest service while promoting accountability, safety, and operational excellence
- perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs
- attend staff meetings and complete all required training modules on time
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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