Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.75
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
tuition support
Matched retirement plans
Job Description
Mercy is a renowned healthcare organization committed to providing compassionate, high-quality care to patients and their families. Known for its patient-centered approach and dedication to excellence, Mercy embraces innovation and technology while honoring its mission and values. As a respected leader in healthcare, Mercy offers a supportive and collaborative environment where employees can thrive and make meaningful contributions to their community. The organization values teamwork, empathy, and continuous improvement, ensuring that every team member’s role supports the overarching goal of enhancing patient care and experiences.
The Unit Receptionist position at Mercy plays an essential role within the nursing uni... Show More
The Unit Receptionist position at Mercy plays an essential role within the nursing uni... Show More
Job Requirements
- High school diploma or GED
- Unit receptionist orientation completed within 90 days of hire
- Ability to operate office equipment including computer, fax machine, telephone with multiple lines, printer, copy machine, and nurse call system
- Comfortable using computer software and EHR for reports and documents
- Excellent interpersonal, analytical and organizational skills
- Preferred secondary education
- Preferred previous secretarial or clerical experience within a healthcare setting
Job Qualifications
- High school diploma or GED
- Unit receptionist orientation completed within 90 days of hire
- Excellent interpersonal, analytical and organizational skills
- Ability to operate office equipment including computer, fax machine, telephone with multiple lines, printer, copy machine, and nurse call system
- Comfortable using computer software and EHR for reports and documents
- Preferred secondary education
- Preferred previous secretarial or clerical experience within a healthcare setting
Job Duties
- Greets and acknowledges visitors, patients, physicians, co-workers, and ancillary staff coming onto unit
- Assists with way-finding
- Interacts and communicates in a manner that promotes a positive environment and enhances customer service
- Answers the telephone in a timely manner and provides appropriate and accurate assistance to the caller, using appropriate telephone etiquette
- Updates nurse call system according to changes in staff assignments as reported by Charge RNs, Managers, or Staffing office representative
- Recognizes limitations and seeks additional assistance if necessary
- Assists with charge capture and reconciliation
- Maintains cleanliness and organization of the nursing stations
- Maintains standardization of nursing stations and files
- Maintains charts for admissions and discharges, sending records to medical records in a timely manner
- Participates in the PI process and identifies opportunities to improve patient care delivery, including collecting data, monitoring and implementing changes
- Enhances learning opportunities for co-workers, and effectively contributes to the orientation of co-workers and students
- Exhibits dependability by attending co-worker meetings and gemba huddles
- Limits absences and tardiness in accordance to HR policy
- Reports schedule changes to the staffing office
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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