Job Overview
Employment Type
Full-time
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
tuition support
Matched retirement plans
Job Description
Mercy Hospital Springfield is a leading healthcare provider located in Springfield, Missouri. As part of the Mercy health system, this hospital is committed to delivering exceptional patient care and services with compassion, excellence, and innovation. Mercy is known for its extensive network of healthcare professionals and its dedication to improving health outcomes in the communities it serves. With a focus on clinical quality, safety, and patient satisfaction, Mercy Hospital Springfield offers a supportive work environment where team members are encouraged to grow both personally and professionally. Being a full-time, regular position, employment at Mercy Hospital Springfield comes with numerous benefits... Show More
Job Requirements
- High school diploma or GED
- Completion of unit receptionist orientation within 90 days of hire
- Ability to operate various types of office equipment
- Strong interpersonal skills
- Comfortable with computer software and EHR systems
- Dependable with good attendance
- Ability to communicate effectively with diverse individuals
Job Qualifications
- High school diploma or GED
- Completion of unit receptionist orientation within 90 days of hire
- Excellent interpersonal, analytical, and organizational skills
- Ability to operate various office equipment including computer, fax machine, telephone with multiple lines, printer, copy machine, and nurse call system
- Comfortable using computer software and electronic health record (EHR) systems for reports and documents
- Secondary education preferred
- Previous secretarial or clerical experience within a healthcare setting preferred
Job Duties
- Greets and acknowledges visitors, patients, physicians, co-workers, and ancillary staff coming onto unit
- Assists with way-finding
- Interacts and communicates in a manner that promotes a positive environment and enhances customer service
- Answers the telephone in a timely manner and provides appropriate and accurate assistance to the caller using appropriate telephone etiquette
- Updates nurse call system according to changes in staff assignments as reported by Charge RNs, Managers, or Staffing office representatives
- Recognizes limitations and seeks additional assistance if necessary
- Assists with charge capture and reconciliation
- Maintains cleanliness and organization of the nursing stations
- Maintains standardization of nursing stations and files
- Maintains charts for admissions and discharges, sending records to medical records in a timely manner
- Participates in the performance improvement process and identifies opportunities to improve patient care delivery, including collecting data, monitoring, and implementing changes
- Enhances learning opportunities for co-workers and effectively contributes to orientation of co-workers and students
- Exhibits dependability by attending co-worker meetings and gemba huddles
- Limits absences and tardiness in accordance to HR policy
- Reports schedule changes to the staffing office
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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