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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $24.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Referral bonuses
overtime pay
401k
Company discount
Job Description
Wayfair Inc. is one of the world's largest online destinations for home goods, specializing in furniture and home decoration. Founded with a mission to reinvent the way people shop for their homes, Wayfair combines cutting-edge technology with a customer-centric approach to create an unparalleled shopping experience. With global headquarters in Boston and multiple warehouses and offices worldwide, Wayfair continues to expand its logistics network, striving to enhance delivery times, service offerings, and order accuracy. The company prides itself on fostering a diverse and inclusive culture that celebrates innovation, collaboration, and respect for every individual's unique perspective. Wayfair is also committed... Show More
Job Requirements
- Two or more years of relevant experience in a similar role
- Ability to lift seventy five or more pounds to assist the warehouse team as needed
- Strong written and verbal communication skills with a customer-centric approach
- Ability to multitask and navigate through various systems and tools
- Well organized and detail oriented
- Comfort with Microsoft Office and learning new technologies
- Proactive in identifying opportunities for improvement and driving solutions
- Experience in logistics or transportation
- Bachelor’s degree preferred
Job Qualifications
- Two or more years of relevant experience in a similar role
- Strong written and verbal communication skills with a strong customer-centric approach
- Ability to multitask and navigate through various systems and tools
- Well organized and detail oriented
- Comfort with Microsoft Office and learning new technologies
- Proactive in identifying opportunities for improvement and driving solutions
- Experience in logistics or transportation
- Bachelor’s degree preferred
Job Duties
- Use Wayfair inventory systems and tools to ensure perfect orders run smoothly from receipt at the terminal to dispatching for delivery
- Identify exceptions such as damage, short shipments, mis shipments, overweight/oversized cartons, and reconcile these issues, engaging Customer Service and other partner teams as needed
- Inventory freight returning after a missed or refused delivery, escalating reports of missing freight to terminal leadership
- Set up schedules for outgoing freight including returns, liquidation, donation, and disposal, and maintain relationships with reverse logistics carriers
- Print necessary paperwork for delivery teams, correcting any errors
- Write and distribute an end of shift report to all terminal staff and necessary partner teams
- Provide feedback on processes and tools
- Support Customer Service and other partner teams to maintain high customer satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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