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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $87,000.00 - $101,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
401(k) with Company Match
Paid Time Off
Paid parental leave
Tuition Reimbursement
Job Description
Wayfair Inc. is one of the world’s largest online destinations for the home, known for reinventing the way people shop for their living spaces. Headquartered in Boston with warehouses and offices worldwide, Wayfair prides itself on leveraging industry-leading technology and creative problem-solving to deliver exceptional shopping experiences. The company is recognized for fostering a dynamic, inclusive, and innovative work environment where rapid growth, constant learning, and challenging opportunities abound. Wayfair values diverse perspectives and is committed to building a community where every voice matters. As an equal opportunity employer, Wayfair does not discriminate based on any legally protected characteristics and... Show More
Job Requirements
- Bachelor’s degree in management, administration, supply chain, or customer service
- 5+ years working experience in fulfillment, distribution, home delivery or transportation
- Strong leadership skills
- Ability to collaborate effectively with cross functional teams
- Ability to proactively identify opportunities and implement solutions
- Comfort with delivery routing technologies and warehouse management systems
- Comfort with raw data sets and creating useful templates in google sheets
- Ownership mentality and motivation to build the best team
- Bilingual is a plus
Job Qualifications
- Bachelor’s degree in management, administration, supply chain, or customer service
- 5+ years of experience in fulfillment, distribution, home delivery, or transportation
- Strong leadership skills
- Ability to collaborate effectively with cross-functional teams
- Experience with delivery routing technologies and warehouse management systems
- Proficiency in data analysis and Google Sheets
- Ownership mentality and motivation to build a high-performing team
- Lean or six sigma knowledge a plus
- Bilingual is a plus
Job Duties
- Assume full responsibility for safety, customer experience, employee experience, quality, and cost of the Home Delivery Operation Terminal
- Provide inspirational leadership and guidance to a team of Wayfair Warehouse and Transportation employees, including leaders and frontline staff
- Build partnerships with Delivery Partners to ensure outbound capacity and exceptional customer delivery experience
- Drive results across performance metrics such as safety, customer satisfaction, employee engagement, quality, and cost
- Develop team members through focused skill development and career pathing
- Collaborate with core stakeholders including Safety, Talent Management, Talent Acquisition, Transportation, Training, Workforce Planning, and Technology
- Champion change management and continuous improvement initiatives within the team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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