Temporary Medical Receptionist (On-Site Chico, CA!)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $23.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical
Vision
long term disability
Paid Time Off
Paid holidays
401k plan
Job Description
Northern Valley Indian Health is a respected healthcare organization committed to providing comprehensive medical, dental, and wellness services to the communities it serves. Known for its patient-centered approach, the organization strives to promote health and wellness through culturally sensitive care and community engagement. Northern Valley Indian Health operates multiple sites, including the Chico Cohasset Women's Health and Dental site, where a multidisciplinary team of healthcare professionals collaborate to deliver high-quality medical and dental care to women and families. The organization emphasizes strong community relations, access to healthcare services, and ongoing patient support, ensuring that patients receive not only clinical care... Show More
Job Requirements
- High school diploma or equivalent
- graduate of a medical assisting program or prior reception experience working in the healthcare setting preferred
- working knowledge of medical terminology
- basic knowledge of healthcare insurance systems including Medi-Cal, private insurance, and fee-for-service
- intermediate to advanced phone skills
- ability to communicate effectively both in person and over the phone
- ability to maintain confidentiality and adhere to privacy regulations
- problem-solving and conflict resolution skills
- ability to work collaboratively with clinical staff
Job Qualifications
- High school diploma or equivalent
- graduate of a medical assisting program or prior reception experience working in the healthcare setting preferred
- working knowledge of medical terminology sufficient to communicate appropriately with patients, healthcare providers and insurance company representatives regarding appointments, services and procedures
- basic knowledge of healthcare insurance systems including Medi-Cal, private insurance, and fee-for-service sufficient to appoint patients, inform patient of financial responsibility and explain provision and requirement to patient
- intermediate to advanced phone skills
- able to effectively relate via the telephone and in-person to serve the needs of clinic patients, clients, visitors in a manner that is efficient and professional
Job Duties
- Welcomes and greets patients, clients, visitors in a manner that is helpful and friendly
- determines purpose of visit and directs the patient, client, visitor accordingly
- provides information to incoming callers according to established policies, protocols and guidelines
- transfers calls as needed and ensures adequate phone coverage at all times
- schedules patient flow based on established protocol and guidelines which allow the clinic to serve an adequate number of patients
- carefully screens patient registration information and other informational documents to ensure all information is accurate or updated in the computer system(s)
- practices confidentiality and privacy protocols in accordance with policy and HIPAA/HITECH requirements
- verifies method of payment for service and collects data and/or payment as appropriate
- determines if any other third party alternate resources may be available to patient, such as Medi-Cal, Medicare pharmacy program, etc
- explains third party alternate resource options to the patient
- assist in application process as appropriate
- performs daily confirmation calls for future appointments following established protocols and guidelines
- exercises problem-solving and conflict resolution skills when handling patient complaints
- refers patient complaints to appropriate designated personnel as needed
- maintains patient waiting areas, office files and desk areas in a manner that is organized and represents a professional atmosphere
- performs other duties as may be required within the Medical Patient Care Support Services area
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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