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Job Overview
Employment Type
Temporary
Compensation
Salary
Range $70,500.00 - $85,500.00
Work Schedule
Standard Hours
Job Description
Rosewood Sand Hill, a distinguished luxury hotel located in Menlo Park, California, has been a beacon of elegance and exceptional service since its opening in 2009. Situated on 16 acres of breathtaking gardens and offering panoramic views of the Santa Cruz Mountains, this five-star rated hotel caters to Bay Area executives, entrepreneurs, local residents, and visitors alike. The property exudes a unique charm with its historic California ranch-style architecture, creating a serene and sophisticated atmosphere that appeals to a diverse clientele. Guests at Rosewood Sand Hill enjoy 121 exquisitely appointed guest rooms designed for relaxation and rejuvenation, complemented by resort-style... Show More
Job Requirements
- Minimum two years’ experience at a luxury or ultra-luxury property
- College degree or equivalent work experience
- Ability to perform job functions with attention to detail, speed and accuracy
- Prioritize, organize and follow-up
- Be a clear thinker and resolve problems using good judgment
- Follow directions thoroughly
- Understand a guest’s service needs
- Work cohesively with co-workers as part of a team
- Work with minimal supervision
- Maintain confidentiality of guest information and hotel data
- Knowledge of foods and wines
- Thorough knowledge of banquet service and operations
- Ability to generate sales and maintain quality standards
- Ability to work with computerized information systems
- Exceptional oral communication skills
- Ability to interact professionally with guests and staff
- Physical ability for job demands
- Required to speak, read and write English
- Must be organized and able to manage multiple priorities
- Skilled in software including Outlook, Microsoft Office, Salesforce, Social Tables, Opera, and Microsoft Teams
Job Qualifications
- Minimum two years’ experience for a luxury or ultra-luxury property
- College degree or equivalent work experience
- Ability to perform job functions with attention to detail, speed and accuracy
- Prioritize, organize and follow-up
- Be a clear thinker, remaining calm and resolving problems using good judgment
- Follow directions thoroughly
- Understand a guest’s service needs
- Work cohesively with co-workers as part of a team
- Work with minimal supervision
- Maintain confidentiality of guest information and hotel data
- Knowledge of foods and wines
- Thorough knowledge of banquet service and operations
- Thorough knowledge of market in which hotel is competing
- Ability to generate sales
- Ability to effectuate quality and quantity control standards
- Ability to be resourceful, creative and maintain flexibility
- Ability to perform mathematical operations and computerized information management
- Ability to maintain excellent relations with staff
- Ability to manage by example
- Exceptional oral communication skills
- Ability to converse calmly with challenging guests and staff
- Ability to focus despite frequent interruptions
- Ability to memorize and quickly retrieve data
- Ability to complete assignments on time
- Ability to participate in all departmental and hotel-wide meetings
- Teamwork, flexible, positive attitude
- Great written communication
- Luxury experience preferred
- Skilled in Outlook, Microsoft Office, Salesforce, Social Tables, Opera, and Microsoft Teams
- Required to speak, read and write English, fluency in other languages preferred
- Must be able to exert physical effort in transporting 20 pounds, endure various physical movements, reach up and down, remain stationary at times, and communicate effectively
- None required for licenses and certifications
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
- Ensure that standards are maintained at a superior level daily
- Prepare ‘call report’ on daily basis
- Maintain contact with ongoing clients on a regular basis
- Anticipate guests’ needs, respond promptly, and acknowledge all guests
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Suggest, confirm, and finalize menus for clients
- Monitor services provided by banquet staff
- Coordinate activities of catering department with other departments to ensure excellent service to guests
- Assist in preparing weekly and monthly reports and forecasts
- Participate in quality control activities
- Interact in courteous and professional manner with all guests, staff, and community members
- Respond in a courteous, professional, and rapid manner in order to resolve all guest and staff difficulties
- Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems
- Interact with people beyond giving and receiving instructions, particularly in completing assignments and resolving complaints
- Create & maintain all group resumes and group meeting requirements and organize into chronological order
- Conduct weekly Resume Meetings
- Conduct Pre-Convention Meetings
- Attend BEO Meetings held twice a week
- Inspect set-ups for cleanliness, neatness, and agreement with group requirements and departmental standards
- Meet group coordinator/host prior to function to ensure all arrangements are agreeable
- Coordinate group’s requests for additions/changes to scheduled arrangements
- Maintain a personal organization system for files and paperwork within departmental guidelines
- Effectively handle multiple accounts and priorities to ensure successful completion of all duties and client responsibilities
- Contact client and maintain effective communication throughout planning and on site to ensure successful completion of convention
- Perform all other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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