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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.00 - $33.60
Benefits
Paid holidays and PTO
Annual anniversary rewards
annual scores reward
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
retirement savings plan 401(k) employer match
Tuition Reimbursement
Job Description
Coterie is a distinguished luxury senior living brand created through a partnership between Atria Senior Living and Related Companies. This innovative brand redefines senior living by combining stunning architecture, thoughtful design, state-of-the-art fitness facilities, and curated culinary offerings into an elegant, community-focused environment. Coterie is built on the notion of elevating wellness and anticipating the needs of its residents to provide an inspired and fulfilling lifestyle. As part of the Atria Senior Living family, Coterie operates with a commitment to quality care and exceptional resident experience, embracing both individuality and community in its approach. The brand is recognized for creating... Show More
Job Requirements
- Associate's degree required
- Two or more years of experience in customer service
- Strong understanding and comfort with use of technology
- Strong proficiency with personal devices, operating systems, and software applications
- Excellent interpersonal and communication skills
- Ability to convey technical information in a simple manner
- Patience and empathy for working with varying tech proficiency levels
- Ability to work independently and in a team
- Flexibility to work varied hours
Job Qualifications
- Associate's degree preferably in a technology-related or business-related field
- Two or more years of experience in customer service strongly preferred
- Previous experience in customer service or technology support working with older adults is ideal
- Strong understanding and comfort with the use of technology
- Strong proficiency with common personal devices, operating systems, and software applications
- Excellent interpersonal and communication skills with the ability to convey technical information simply
- Ability to adapt to residents with varying levels of tech proficiency in a patient and empathetic manner
- Ability to work independently and as part of a team
- Flexibility to work varied hours based on resident needs and community events
Job Duties
- Provide one-on-one technology support to residents including smartphones, tablets, laptops, smart TVs, and other personal devices
- Assist residents with setting up and troubleshooting email accounts, video calls, and social media platforms
- Educate and guide residents on using technology for entertainment, communication and accessing community-specific apps or services
- Develop and conduct small group training sessions on various technology topics based on residents' interests and needs
- Create user-friendly guides and documentation to help residents independently navigate common tech challenges
- Collaborate with the Support Center's IT team to ensure residents' devices are up to date with the latest software and security features
- Assist residents in installing and updating apps, antivirus software, and other relevant applications
- Collaborate with other departments to integrate technology into guest services and amenities such as smart room features
- Organize and facilitate tech-related events or workshops within the community
- Provide exceptional customer service by addressing residents' technology-related concerns and inquiries
- Maintain a positive and approachable demeanor fostering a comfortable environment for learning and assistance
- May perform other duties as needed or assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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