Team Leader / Shift Supervisor
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.60
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Tasks training
Career development opportunities
Job Description
Gregorys Coffee is a family-run coffee company that prides itself on putting people first, creating a welcoming and inclusive environment both for its team members and guests. As a well-established brand in the coffee industry, Gregorys Coffee maintains high standards of quality, service, and cleanliness to ensure an exceptional customer experience every day. Their mission revolves around making everyday special by fostering a community of passionate baristas who share the same vision of delivering outstanding guest experiences. Gregorys Coffee is known for its unique approach to coffee making and customer service, combining craft, community, and culture. This approach creates a... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in a supervisory or team leader role
- ability to lead and develop a team
- knowledge of labor laws and compliance
- strong communication and interpersonal skills
- ability to manage cash and inventory
- flexible availability including early mornings, nights, weekends, and holidays
- commitment to providing excellent customer service
Job Qualifications
- high school diploma or equivalent
- experience in food service or retail management preferred
- strong leadership and people development skills
- knowledge of health and safety standards
- excellent customer service and communication abilities
- operational and financial management experience
- ability to work flexible schedules
- problem-solving and conflict resolution skills
Job Duties
- manage and develop people to uphold quality and operational standards
- onboard new hires and ensure complete acclimation
- lead by example and educate team members
- identify and develop high potential baristas into future leaders
- ensure existing and new operational standards are executed correctly
- assist in training teams on new menu and operational rollouts
- maintain compliance with Department of Health regulations
- check quality standards including taste, FIFO rotation, and visual appeal
- keep stores clean, organized, and well merchandised
- lead teams in delivering 5-star service and a guest-first mentality
- coach teams in managing customer concerns and issues
- build strong customer relationships and collect contact information for marketing
- manage online reviews and feedback professionally
- proactively maintain and service store equipment and facilities
- hold monthly meetings for deep cleaning tasks
- respond swiftly to major facility issues
- ensure labor law compliance and communicate changes
- manage employee relations through regular conversations
- support disciplinary actions as needed with documentation
- closely manage sales, labor, and cost of goods sold
- build efficient schedules using sales data
- reconcile payroll accurately
- handle cash management duties
- monitor inventory and waste levels
- ensure accurate monthly inventory counts
- work hands-on with teams to drive revenue and profitability
- maintain flexible scheduling including early mornings, nights, weekends, and holidays
- communicate regularly with leadership about store performance
- embody and promote company values
- encourage team participation in company events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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