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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Travel opportunities
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company with over 30 years of industry experience and a portfolio exceeding 400 hotels globally. Managing assets valued at over $15 billion, Highgate operates across North America, Europe, the Caribbean, and Latin America, setting itself apart as an innovator in the hospitality space. The company specializes in managing diverse hotel brands, from bespoke lifestyle properties to established legacy and independent hotels and resorts. Highgate’s strategic approach integrates contemporary programming and cutting-edge digital tools, including advanced revenue management systems that analyze market trends to optimize profitability and asset value. The... Show More
Job Requirements
- At least 6 years progressive experience in hotel or related field
- Or 4-year college degree and 4 to 5 years related experience
- Or 2-year college degree and 5 to 6 years related experience
- Maintain warm and friendly demeanor at all times
- Effective communication skills both verbal and written
- Ability to multitask and prioritize departmental functions
- Attend all required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance as per hotel standards
- Maintain high standards of personal appearance and grooming
- Comply with hotel standards and regulations
- Effective problem solving and anticipating skills
- Ability to understand and evaluate complex information
- Maintain confidentiality of information
- Perform other duties as requested by management
- Multi-brand experience required
- Travel availability required
Job Qualifications
- At least 6 years progressive experience in hotel or related field
- or 4-year college degree and 4 to 5 years related experience
- or 2-year college degree and 5 to 6 years related experience
- Maintain effective verbal and written communication skills
- Ability to multitask and prioritize departmental functions
- Maintain warm and friendly demeanor at all times
- Effective listening and problem-solving skills
- Attend all required meetings and trainings
- Participate in manager-on-duty coverage as required
- Maintain high standards of personal appearance and grooming
- Comply with highgate hotel standards and regulations
- Ability to handle complex information and maintain confidentiality
- Multi-brand experience required
- Travel availability required
Job Duties
- Tour the operating departments daily making adjustments as needed via department heads
- Conduct weekly staff meetings including training sessions and review of sales and operations efforts
- Meet all financial review dates and corporate programs in a timely fashion
- Hold monthly financial reviews with all department managers and supervisors
- Ensure department heads maintain budgeted productivity and proper accounting procedures
- Develop managers through competency training and corporate programs
- Conduct daily sales meetings focused on prospecting and account calls
- Play a pivotal role in hotel sales including client meetings and hosting events
- Participate in required manager-on-duty coverage as scheduled
- Monitor and support management trainees' development
- Adhere to and train new managers on Highgate policies and procedures
- Oversee and assist in hotel budget processes
- Ensure service standards training compliance in all departments
- Foster a positive team environment focusing on guest experience
- Inspect rooms regularly with housekeeping and engineering managers
- Ensure daily invoice processing and monthly financial document compliance
- Maintain cleanliness and maintenance programs
- Ensure employees provide attentive and courteous service
- Forecast monthly hotel financial positions and reforecast as needed
- Conduct management interviews and hiring according to SOPs
- Perform performance appraisals and ensure compliance with counseling and disciplinary procedures
- Motivate and counsel management personnel per SOPs
- Perform duties as requested by Vice President or Regional Director
- Ensure fair and equitable treatment of employees
- Meet clients on property to assist sales efforts
- Be present in public areas during peak times greeting guests
- Ensure hotel safe security and monthly audits
- Conduct monthly credit meetings and support credit policies
- Complete required corporate training modules and certification
- Ensure all scheduled meetings take place on property
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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