Supervisor, Front Desk
Job Overview
Employment Type
Temporary
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Travel - FREE CRUISE AFTER YOUR FIRST SEASON
Reward for Referral Program
experience of a lifetime
rewards and incentives
Community service
Employee Activities
professional growth
Job Description
Holland America/Princess Alaska-Yukon Land Operations is a prominent collaboration between Princess Cruises and Holland America Line, two of the most recognized names in the cruise and tourism industry. Specializing in Alaska tourism, this partnership is renowned for providing guests with extraordinary adventure experiences, unparalleled comfort, and treasured lifetime memories. Whether guests are sailing past majestic glaciers, relaxing in a cozy wilderness lodge, or observing wildlife from panoramic dome-window rail cars, Holland America/Princess offers an immersive and awe-inspiring encounter with the natural beauty of Alaska and the Yukon. The company is also a strong advocate for environmental sustainability, implementing initiatives such... Show More
Job Requirements
- Proficiency in the use of computer business applications, with working knowledge of computerized point of sales (PMS) systems
- must pass a pre-employment background check
- minimum age of 18 years is required to reside in company housing, where available
- must be eligible to work in the United States
- ability to stand, walk, and work on feet for a minimum of 8 hours per day
- ability to organize and prioritize work while working in a team or group environment
- ability to work in a fast-paced environment with multiple tasks and external influences
- ability to work independently with minimal supervision while achieving daily goals
- ability to support and comply with company policies, procedures, and guidelines including health and safety standards
Job Qualifications
- Experience in supervisory role within a hospitality or business environment
- proficiency with hotel reservation systems and property management software
- strong organizational and leadership skills
- excellent communication and customer service abilities
- ability to work independently and as part of a team
- knowledge of financial transaction processing
- familiarity with company policies and health and safety standards
Job Duties
- Supervises the Front Desk staff, activities, and operations
- coordinates activities to process guest accommodations and requests
- provides customer service and problem resolution within company guidelines and policies
- monitors financial transactions and processes report
- ensures effective management of reservation systems and business applications
- maintains compliance with company health and safety standards
- oversees training and development of front desk employees
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Popular Cities
Jobs By Filter