Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $88,700.00
Work Schedule
Standard Hours
On-call
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
tuition support
Matched retirement plans
collaborative work environment
Job Description
Mercy Health System is a well-established healthcare provider committed to delivering compassionate care and exceptional service to its community. Recognized for its mission-driven approach, Mercy integrates the philosophy of the Sisters of Mercy, emphasizing respect for human life, dignity, and Christian values in healthcare. As a leader in emergency medical services, Mercy provides comprehensive support through a network of dedicated professionals who strive to ensure timely and effective pre-hospital triage, emergency medical care, and transport. The organization has been acknowledged as one of the "Top 100 Places to Work" by Modern Healthcare Magazine, reflecting its commitment to a positive work... Show More
Job Requirements
- College degree or equivalent experience preferred
- two years of supervisory experience in emergency communication centers
- one year field provider experience
- certification as Emergency Medical Dispatcher
- valid Class E Drivers license
- excellent communication and interpersonal skills
- ability to operate dispatch and communication equipment
- ability to work under high-stress situations
- physical ability to sit or stand for long periods
- mental and physical quick reaction to emergencies
- knowledge of flight tracking for helicopters
- ability to maintain detailed records
- proficiency in data entry and information evaluation
- patient and emotionally stable
Job Qualifications
- Two years of supervisory experience in public safety emergency communication centers
- one year experience as a field provider and teaching experience
- state of Missouri EMT or EMT-P license preferred
- EMD-Q certification preferred
- Certified Flight Communicator (CFC)
- Operational Control Specialist (OCS) through NAACS
- Emergency Medical Dispatch (EMD) certification by NAED
- Class E Driver's license with safe driving record
- excellent interpersonal communication skills
- knowledge of emergency telecommunications operations and regional geography
- proficiency in communication equipment and dispatch software
- ability to provide Dispatch Life Support (DLS)
Job Duties
- Exercise independent judgment in daily operations
- support field and dispatch personnel in pre-hospital triage, medical care, and transport
- operate communication equipment for emergency and non-emergency calls
- determine exact incident locations
- dispatch and track EMS units
- provide Dispatch Life Support and post-dispatch instructions
- coordinate Life Line helicopter flights
- maintain documentation and records
- relay operational information to staff and supervisors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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