Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $30.00 - $40.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) savings plan
Pet insurance
Life insurance
Job Description
The Westin New York Grand Central is a distinguished hotel located in the heart of New York City, known for its commitment to delivering exceptional guest experiences and fostering a positive work environment. As part of HEI Hotels and Resorts, a respected hospitality management company, The Westin promotes a culture where employees are encouraged to rise professionally, contributing to both their personal growth and the collective success of the hotel. The hotel stands out by prioritizing the well-being of its guests, communities, and employees, making it a remarkable place to build a career in the hospitality industry. The workplace culture... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or food and beverage preferred
- Strong interpersonal and communication skills
- Ability to handle cash and process payments accurately
- Availability to work varied shifts including weekends and holidays
- Ability to stand or sit for extended periods
- Must comply with attendance and punctuality standards
- Willingness to perform additional job-related duties as assigned
Job Qualifications
- Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes related to pricing
- Ability to operate a keyboard and Point of Sale procedures
- Ability to effectively deal with and resolve conflict situations, such as inaccurate check totals
- Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation
- Effective verbal and written communication skills
- Ability to adapt communication style to suit different audiences such as supervisors, coworkers, and the public
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- Use a positive and clear speaking voice, listen to, and understand requests
- Prepare customers' orders as requested accurately and efficiently
- Ring guest check correctly and close the check to the proper payment method
- Ensure guest satisfaction and tactfully negotiate resolutions in the event of dissatisfaction
- Maintain the highest level of standards for all product preparation
- Clean or sanitize work areas, utensils, equipment, service stations or seating areas
- Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management
- Balance house bank at the end of the shift and retrieve and return bank from vault to workstation
- Comply with attendance rules and be available to work on a regular basis
- Perform any other job-related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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