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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $64,611.00 - $88,840.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Dental Insurance
Health Insurance
401(k)
Paid Time Off
Job Description
Hotel Chocolat is a renowned British premium chocolate brand that has successfully established itself as the UK's favorite luxury chocolate producer. Known for its innovative approach to chocolate making and commitment to ethical sourcing, Hotel Chocolat has become synonymous with high-quality, sustainable, and indulgent chocolate products. The brand's expansion into the United States, specifically Chicago, marks an exciting chapter as it opens a new store in Winnetka, Illinois, within the Hubbard Woods area. This new store will bring the distinct Hotel Chocolat experience to a wider audience, combining both retail and café services to create a unique customer experience centered... Show More
Job Requirements
- High school diploma or equivalent
- 5+ years management experience in retail or premium food and beverage
- Experience in busy and bespoke luxury retail environments preferred
- Leadership skills with coaching and team development experience
- Ability to lead and sell by example
- Proven success in meeting sales targets and KPIs
- Knowledge of food hygiene, allergens, and health and safety compliance preferred
- Proficiency in Microsoft Office applications
- Strong communication skills
- Willingness to travel as required
Job Qualifications
- Bachelor's degree preferred
- High school diploma or equivalent minimum
- Minimum 5 years of management experience in retail or premium food and beverage sectors
- Experience in busy, bespoke luxury retailing environments preferred
- Demonstrated leadership skills including coaching, team development, motivation, and communication
- Experience leading teams of 10 or more direct reports
- Proven ability to sell and lead by example with excellent customer service
- Strong track record of beating sales forecasts and achieving KPIs
- Knowledge of food hygiene, allergens, and health and safety compliance is a plus
- Proficiency in Microsoft Excel, Word, and Outlook
- Confident communicator with adaptable communication styles
- Previous stakeholder management experience is beneficial
Job Duties
- Recruit talented and enthusiastic team members and develop and coach them to deliver profitable sales growth through excellent customer experiences
- Drive high performance by setting clear objectives and providing regular feedback and reviews
- Motivate store teams to achieve their full potential and encourage continuous improvement
- Foster a culture of positivity and a can-do spirit among the team
- Take responsibility for personal development and maintain a growth mindset
- Assist in developing recognition, incentive, and reward programs within the district
- Nurture and develop the team to achieve business and personal goals
- Act as a brand ambassador by sharing retail and product knowledge to ensure consistent customer experiences
- Uphold the highest operational standards according to Retail Excellence guidelines
- Align store activities with Hotel Chocolat's mission and business strategies
- Create store-specific plans to ensure profitability
- Seek opportunities to increase sales and innovate based on team and customer feedback
- Monitor results and implement actions to meet targets and budgets
- Plan staff schedules to effectively manage payroll costs
- Identify and manage operational risks, ensuring compliance with health and safety legislation and company policies
- Share best practices within the store and with the wider Retail Management team
- Attend district meetings and company events
- Travel as directed to support other stores and company sites
- Collaborate with stakeholders across districts and the wider business
- Support company initiatives and in-store experiences
- Lead assigned projects under the direction of the District Manager
- Perform ad-hoc duties as required
- Ensure compliance with health and safety standards and legal trading practices
- Act as the Personal License Holder for alcohol sales ensuring team compliance
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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