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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Canopy by Hilton Charlotte Southpark is part of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR operates a portfolio valued at 5.0 billion dollars, comprising 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities. MCR manages hotels under nine Marriott brands and eight Hilton brands including Canopy by Hilton, as well as several unflagged independent hotels. The company has a strong national presence with offices located in New York City, Dallas, Chicago, and Richmond, Virginia, employing over 7,000 team members nationwide. MCR is a recognized innovator in the travel industry,... Show More
Job Requirements
- Experience in hospitality, service, or related field preferred
- Must have a positive attitude and willingness to learn
- Ability to follow instructions and meet deadlines
- Always provide friendly service with a smile
- Flexible schedule including days, nights, holidays, weekends
- Must arrive and clock in on time and clock out at scheduled shift end unless directed otherwise
- Must clock in and out for breaks at designated times
- Provide sufficient notice when calling out for a shift
Job Qualifications
- Experience in hospitality, service, or consumer-facing franchise preferred
- Positive attitude and willingness to learn
- Ability to follow instructions, meet deadlines, and complete assigned tasks
- Provide friendly service with a smile at all times
- Flexible availability including days, nights, holidays, and weekends
- Punctuality with ability to clock in and out on time
- Ability to provide sufficient notice when calling out for shifts
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names to ensure they feel welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel facilities and amenities
- Support and be aware of all groups and events at the hotel
- Understand and correctly use relevant technology for the role
- Answer incoming calls with friendly service and approved greetings
- Keep workspaces clean and organized
- Pitch in to clean guest rooms and public spaces as needed
- Always greet guests positively while cleaning
- Complete all operational checklists with 100% accuracy at designated times
- Submit accurate, timely shift handover reports
- Wear a clean approved uniform with nametag and smile at all times
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude and willingness to exceed traditional role boundaries
- Collaborate effectively with team to create a welcoming environment and positive workplace
- Prioritize loads of different crockery and kitchenware
- Hand-wash dishes not suitable for dishwashers
- Load and unload the dishwasher
- Place dishes to dry
- Sort and put away clean dishes and cutlery
- Perform prep work
- Take garbage and trash to dumpster
- Buss tables as required
- Wash work areas, refrigerators, cooking equipment, walls and floors
- Assemble, maintain and disassemble dish machine daily
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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