Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
healthcare
401k Match
competitive pay
Training and development opportunities
Diversity and inclusion commitment
Employee Discounts
Job Description
OTG Concessions Management, LLC is a pioneering company in the hospitality industry, known for revolutionizing airport dining experiences. Operating more than 300 in-terminal dining and retail locations across 11 major airports in the United States, OTG serves millions of travelers annually. The company's core mission revolves around delivering exceptional hospitality by pushing the boundaries of excellence and providing unique service environments. OTG is driven by over 5,000 dedicated crewmembers who thrive in their roles and contribute to transforming airport experiences. The company culture emphasizes growth, learning, and career development, offering employees some of the best compensation packages in the hospitality... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hospitality or beverage service preferred
- ability to maintain cleanliness and follow safety protocols
- excellent communication and interpersonal skills
- ability to work effectively in a team environment
- physical ability to stand, lift, and be mobile during shifts
- flexibility to work varied schedules including holidays and weekends
Job Qualifications
- Hospitable, customer service-oriented
- able to lift 35 lbs in weight
- familiarity with espresso, coffee machines and kitchen equipment
- ability to be mobile and able to stand for extended periods, stoop, kneel, and crouch
- must be proficient with computers, processing payment information through the POS system
- must be able to work varied hours, days, nights, weekends, holidays, and during inclement weather conditions
Job Duties
- Follow OTG steps of service and standard operating procedures
- prepare coffee and beverages per OTG specifications
- provide hospitality and exceptional experiences to OTG guests
- walk guests through the OTG ordering and payment system, as needed
- provide suggestions based on guest preferences or dietary restrictions or allergies, reply to guest questions and concerns
- follow the OTG cash handling and cash register policies as needed
- maintain cleanliness in service stations
- participate in training sessions and team meetings as required
- obtain high level coffee and beverage knowledge to elevate the guest experience and skills
- sample coffee and tea offerings every shift to ensure quality and improve product knowledge
- restock and maintain food, beverage, and merchandise displays
- assist team members as needed
- inform MOD on guest complaints, feedback, inquiries
- inform leadership team of low inventory and equipment issues
- adhere to safety and food handling procedures
- adherence to local, state, and federal health and sanitation laws
- perform additional tasks requested by the OTG leadership team
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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