Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Discounts on hotel stays
dining
Spa services
Career growth opportunities
Development within the hospitality industry
a supportive work environment
Serene spa environment
Job Description
MacArthur Place is Sonoma's premier luxury resort, originally established as a historic estate and now transformed into a sophisticated hospitality destination. The resort encapsulates elegance and tranquility with 69 beautifully designed rooms, each offering a blend of classic charm and modern comfort. Guests at MacArthur Place enjoy farm-to-table dining options, expertly curated wine tastings that highlight the best local vineyards, and a variety of upscale amenities including a serene spa, an outdoor heated pool, and a state-of-the-art fitness center. The resort is dedicated to delivering exceptional guest experiences through a commitment to excellence, diversity, and inclusivity, making it a standout... Show More
Job Requirements
- a valid certificate of completion from a recognized massage therapy program
- at least one year of experience preferably in a spa resort or luxury hospitality setting
- proficiency in multiple massage techniques
- knowledge of human anatomy
- strong communication and customer service skills
- ability to upsell spa services and retail products while maintaining a guest-first approach
- availability to work flexible shifts including weekends and holidays
- standing bending and performing massage treatments with precision and control for extended periods
- maintaining a professional well-groomed appearance per spa standards
Job Qualifications
- a valid certificate of completion from a recognized massage therapy program
- at least one year of experience preferably in a spa resort or luxury hospitality setting
- proficiency in multiple massage techniques such as Swedish and deep tissue
- knowledge of human anatomy
- demonstrated proficiency in various massage techniques therapies and modalities
- strong communication and customer service skills with a warm professional demeanor
- ability to upsell spa services and retail products while maintaining a guest-first approach
Job Duties
- perform a variety of massage techniques and body treatments including Swedish deep tissue hot stone prenatal and other specialized therapies tailored to guests' needs
- conduct consultations with guests to assess their individual needs understand their preferences and goals and recommend appropriate therapies
- customize treatments based on guest preferences medical conditions and contraindications
- maintain strong knowledge of spa services body treatments and skincare products
- educate guests on the benefits of massage therapy and recommend post-treatment care
- adhere to draping protocols and professional ethics to ensure guest comfort and privacy
- greet guests warmly and conduct pre-treatment consultations to understand their needs
- provide a tranquil and comfortable atmosphere for guests before during and after treatments
- ensure a seamless and luxurious experience by delivering exceptional service
- address guest inquiries and concerns professionally adapting treatments as needed and escalating to upper management for timely resolution
- promote spa products and services to enhance guest wellness and relaxation
- prepare treatment rooms with clean linens oils and necessary supplies before each session
- sanitize all equipment and workspaces in compliance with health and safety regulations
- follow hotel and spa protocols for cleanliness hygiene and infection control
- keep track of inventory and notify management when supplies need replenishing
- assist in maintaining an organized and serene spa environment
- work closely with spa receptionists estheticians and other massage therapists to coordinate services and promote spa offerings while supporting special events
- assist in scheduling appointments and managing treatment times effectively
- support hotel wellness initiatives events and special spa promotions
- contribute to a positive team environment by upholding spa standards and policies
- stay updated on industry trends through ongoing education and training and participate in regular staff meetings
- follow all sanitation disinfection and hygiene protocols for guest safety
- stay informed and knowledgeable about contraindications to provide safe and compliant treatments that align with health guidelines
- adhere to all licensing and certification requirements for massage therapy
- maintain accurate records of all guest treatments
- follow all company policies including time and attendance meal and rest breaks grooming and dress standards and code of conduct
- uphold professionalism by engaging with guests respectfully demonstrating integrity and delivering exceptional service
- perform other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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