Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
401(k) matching
competitive salary
Dental Insurance
Employee Discounts
free uniforms
Health Insurance
Opportunity for advancement
Paid Time Off
Vision Insurance
Wellness resources
Job Description
Woodhouse Spa is a premier spa franchise established in 2001, recognized for its fresh and innovative approach to self-care and wellness. With over 85 locations nationwide, Woodhouse Spa has become the gold standard of neighborhood spas by offering signature massages, facials, body treatments, rituals, and more. The company emphasizes a holistic approach to wellness, delivering experiences that leave guests feeling revived and renewed long after they leave the spa. Each location is independently owned and operated by franchisees, ensuring a personalized touch and close-knit community atmosphere.
Woodhouse Spa prides itself on providing an unparalleled spa experience that focuses on tota... Show More
Woodhouse Spa prides itself on providing an unparalleled spa experience that focuses on tota... Show More
Job Requirements
- high school diploma or equivalent
- ability to work weekends and some holidays
- ability to work well with team members and managers
- flexibility to work Sundays
- strong interpersonal and communication skills
- basic accounting knowledge
- previous customer service experience
- computer literacy
Job Qualifications
- high school diploma or equivalent required
- ability to work in a fast-paced environment and maintain professionalism
- ability to pivot and navigate through change management
- comfortable interacting with guests in a spa setting
- leadership experience in a similar role or front-office operations
- comfort level with driving company sales goals and initiatives
- proficiency in English language reading, writing, and verbal
- computer proficiency
- previous customer service and telephone reservations experience
- basic accounting skills for daily closing procedures
- familiarity with Book4Time software preferred
Job Duties
- being a steward of the Woodhouse brand
- serves as primary support for the spa's manager, therapists, and guests
- ensures that every guest has a friendly, inviting, and memorable experience
- answers incoming calls, listens to guests' needs to schedule appointments or provide service recommendations, and collects payment for services
- partners with therapists to increase guest retention and retail sales by scheduling next appointments during checkout and promoting recommended products
- educates guests on the Woodhouse experience including amenities and locker room introduction
- drives service and retail sales awareness by educating guests on products and services
- remembers small details that make Woodhouse Spa special like guests' favorite drink, warm neck wrap, or personal information
- works weekends and some holidays
- complies with all company policies and procedures
- maintains regular and consistent attendance
- works well with team members and managers
- has flexibility to work Sundays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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