Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
401(k) matching
competitive salary
Dental Insurance
Employee Discounts
free uniforms
Health Insurance
Opportunity for advancement
Paid Time Off
Vision Insurance
Wellness resources
Job Description
Woodhouse Spa, established in 2001, is a leading spa franchise recognized nationwide for its innovative and holistic approach to self-care and wellness. With over 85 locations across the country, Woodhouse Spa has cultivated a reputation as the gold standard in neighborhood spas, delivering unparalleled service and a comprehensive range of wellness treatments. These treatments include signature massages, facials, body treatments, rituals, and much more, all designed to provide guests with a transformative experience that promotes long-lasting well-being. The company prides itself on creating an environment where guests can feel relaxed, renewed, and revitalized well beyond their time at the spa.... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience
- Ability to work weekends and some holidays
- Must comply with company policies and procedures
- Ability to stand and bend for extended periods
- Ability to lift up to 45 lbs
- Flexibility to work Sundays
Job Qualifications
- High school diploma or equivalent
- Ability to work in a fast-paced environment and maintain professionalism
- Ability to pivot and navigate through change management
- Comfortable interacting with guests in a spa setting
- Leadership experience in a similar role or front-office operations
- Comfort level with driving company sales goals and initiatives
- Proficiency in English language reading, writing, and verbal
- Computer proficiency
- Previous customer service and telephone reservations experience
- Basic accounting skills for daily closing procedures
- Familiarity with Book4Time software preferred
Job Duties
- Be a steward of the Woodhouse brand
- Serve as primary support for the spa's manager, therapists, and guests
- Ensure every guest has a friendly, inviting, and memorable experience
- Answer incoming calls and schedule appointments
- Provide service recommendations and collect payments
- Partner with therapists to increase guest retention and retail sales by scheduling next appointments and promoting products
- Educate guests on Woodhouse experience including amenities
- Remember guest preferences and special occasions
- Work weekends and some holidays
- Comply with company policies and procedures
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: