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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $64,000.00 - $86,000.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Meal allowance
Employee assistance program
Job Description
Sheraton Hotels & Resorts, a prestigious global hospitality brand under Marriott International, has been a place for gathering and connecting since 1937. This renowned hotel chain operates in over 400 communities worldwide, dedicated to delivering engaging guest experiences and thoughtful service. The Sheraton family prides itself on fostering a sense of belonging, inclusion, and celebration of diverse backgrounds, talents, and experiences of its associates. As an equal opportunity employer, Sheraton ensures a non-discriminatory environment that values every individual regardless of disability, veteran status, or any other protected status by law. Joining Sheraton means becoming part of a global community with... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in the culinary, food and beverage, or related professional area. or 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major
- 2 years experience in the culinary, food and beverage, or related professional area
- Ability to lead and manage kitchen staff
- Strong knowledge of food safety and sanitation standards
- Excellent interpersonal and communication skills
- Ability to work in a fast-paced environment
- Basic computer skills for labor management systems
- Ability to handle guest complaints effectively
Job Qualifications
- High school diploma or GED
- 2-year degree in Culinary Arts, Hotel and Restaurant Management, or related major preferred
- Minimum 2 years practical experience in culinary or food and beverage operations
- Proven leadership and team management skills
- Strong organizational and problem-solving abilities
- Knowledge of food preparation and presentation techniques
- Ability to maintain high culinary standards and sanitation practices
- Excellent customer service orientation
- Strong communication and interpersonal skills
- Ability to train and develop staff
Job Duties
- Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures
- Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily
- Assists Executive Chef with all kitchen operations and preparation
- Prepares and cooks foods of all types, either on a regular basis or for special guests or functions
- Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions
- Assists in determining how food should be presented and creates decorative food displays
- Maintains purchasing, receiving and food storage standards
- Ensures compliance with food handling and sanitation standards
- Performs all duties of kitchen managers and employees as necessary
- Recognizes superior quality products, presentations and flavor
- Ensures compliance with all applicable laws and regulations
- Follows proper handling and right temperature of all food products
- Operates and maintains all department equipment and reports malfunctions
- Checks the quality of raw and cooked food products to ensure that standards are met
- Supervises and coordinates activities of cooks and workers engaged in food preparation
- Leads shifts while personally preparing food items and executing requests based on required specifications
- Utilizes interpersonal and communication skills to lead, influence, and encourage others
- advocates sound financial/business decision making
- demonstrates honesty/integrity
- leads by example
- Encourages and builds mutual trust, respect, and cooperation among team members
- Serves as a role model to demonstrate appropriate behaviors
- Maintains the productivity level of employees
- Ensures employees understand expectations and parameters
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
- Ensures property policies are administered fairly and consistently
- Communicates performance expectations in accordance with job descriptions for each position
- Recognizes success performance and produces desired results
- Provides services that are above and beyond for customer satisfaction and retention
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
- Sets a positive example for guest relations
- Empowers employees to provide excellent customer service
- Interacts with guests to obtain feedback on product quality and service levels
- Handles guest problems and complaints
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc
- Develops specific goals and plans to prioritize, organize, and accomplish your work
- Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance
- Trains employees in safety procedures
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- Participates in the employee performance appraisal process, providing feedback as needed
- Brings issues to the attention of the department manager and Human Resources as necessary
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Analyzes information and evaluating results to choose the best solution and solve problems
- Attends and participates in all pertinent meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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