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Job Overview
Employment Type
Hourly
Full-time
Compensation
Hourly
Range $20.00 - $22.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligibility
hybrid work model
Training and development opportunities
Employee Discounts
Job Description
Pizza Hut is a globally recognized leader in the pizza and casual dining industry, known for its commitment to delivering quality food and exceptional customer service. As a part of Yum! Brands, Pizza Hut operates thousands of locations worldwide, offering a wide range of pizza options and other complementary menu items. With a legacy spanning several decades, Pizza Hut has established itself as a trusted brand that values innovation, customer satisfaction, and community engagement. The company focuses not only on delivering delicious food but also on creating memorable experiences for its customers through various channels, including social media platforms.Show More
Job Requirements
- 1+ years of customer care experience
- Passionate about helping people
- Strong team player
- Flexible and adaptable
- Practical and insightful
- Able to manage multiple tasks and prioritize
- Excellent organizational skills
- Strong grammar proficiency
- Effective problem-solving skills
- Ability to maintain accuracy and consistency
- Available for hybrid work model including in-office presence about three times per week
- Able to work mornings, afternoons, nights, weekends and some holidays
- High productivity in both remote and in-office settings
Job Qualifications
- 1+ years of customer care experience either in-person, via phone, or online channels
- Passionate about helping people and solving issues sincerely
- A team player willing to assist and share knowledge
- Ability to adapt quickly to changing environments
- Practical and insightful with ability to manage social traffic
- Excellent organizational skills and attention to detail
- Strong grammar skills
- Proven problem-solving abilities with positivity
- Ability to maintain accuracy and quality in a fast-paced multi-tasking environment
- Comfortable working a hybrid schedule
- Experience with Microsoft Suite and ability to learn new tools quickly
- High level of comfort with web-based applications and social media platforms including Google, Facebook, Instagram, TikTok, and Twitter (X)
- Bachelor's degree preferred but not required
Job Duties
- Manage and respond to customer inquiries and brand-related comments on social media platforms within designated response times
- Escalate and triage sensitive customer issues to the appropriate internal Pizza Hut teams and stakeholders
- Collaborate with team members and the team lead on challenging or sensitive cases to determine the best approach
- Report on community trends and insights, providing valuable feedback to the customer care program and team
- Participate in operational and technical platform trainings as needed to stay updated with tools and best practices
- Conduct end-of-shift knowledge transfers, ensuring seamless handovers and awareness of ongoing cases
- Quickly address and escalate customer issues, maintaining a high level of responsiveness
- Execute Surprise and Delight initiatives, identifying and engaging genuine brand advocates with personalized gifts
- Maintain a high level of productivity when working remotely and in-office, as per the hybrid work model
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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